Booking Conditions

Quick questions

How to pay

Payments can be made by bank transfer, online payment or via Paypal.

How to confirm a reservation

The confirmation of a tour requires a minimum deposit of 50% at the time of booking. A copy of the proof of payment and receipt of the bank transaction must be sent as confirmation.

When to pay 50% or 100%

Payment in full is required for all reservations made within 30 days of departure. Before the 30 days you have the option to pay 50% of the value of the trip, taking into account that you must pay the rest as soon as the 30 days arrive.

Reservations before 30 days

Reservations made within 30 days of the departure date have a full payment policy at the time of booking.

Minimum customer flight details

To guarantee the airport transfer / transfer service, we need to receive your flight details no later than 72 hours before the plane’s arrival.

What is the refund in case of cancellation?

Complaints and irregularities

In case of any dissatisfaction, irregularity or lack of commitment to our services, whether with guides, accommodation, drivers, transport, the matter must be reported immediately to our office so that immediate measures are taken to correct the problem. Complaints line during the trip via Whatsapp by Mr Aziz el Gasmi + 212-648-790-909. Service in English or French.

Travel insurance?

To participate in our travels you need to have active travel insurance for the duration of your trip, and we also advise during transit days to include flights. We have travel insurance with cancellation options available.

Form of payment

All sales require payment of the reservation to confirm the service. This payment has two modalities: a minimum of 50% of the amount or the total payment of the amount. Payment can be made online by credit card through the operator CMI, but also by bank transfer (only for reservations made 43 days in advance), and also by Paypal.

Booking Conditions

Pay 100%

You can choose to pay 1000% of the total amount to guarantee your tour reservation. Pay for your reservation through the secure online system with a credit card provided by CMI or by bank transfer directly to our company account. If the tour starts less than 30 days from the day of your reservation, you must select the option to pay the full amount.

Pay 50%

Pay 50% of the deposit amount at the time of booking through the secure online system with a credit card provided by CMI or by bank transfer directly to our company account. When you opt for partial payment, you must pay the remaining amount 30 days before the date of the selected tour. You will receive email notification of the pending amount.

Children policy

1- All our trips

  • Babies from 0 to 1 year »Not allowed on our trips.
  • Preschoolers from 1 to 5 years old »Free as long as they share a room with their parents in existing beds, maximum 1 child per family.
  • Children from 5 to 11 years old »50% discount.
  • Teenagers from 11 to 19 years old »100% full price.

2- Group trip 7 days in Morocco 430 € – Marrakech and Desert

There is a pre-established child price. The “child” age is 8 to 12 years old. Children aged 13 and up, pay as an adult. Children under 8 years old cannot enter.

  • Normal season » 385 Euros
  • High season » 430 Euros
  • New Year » 475 Euros

High season pricing policy

Supplement of 10% of the service price, during the high season from March 25 to April 15 and from December 25 to January 2.

Reservation changes

Any changes must be requested at least 15 days in advance and are subject to confirmation according to our availability, plus possible additions to the booking and additional fees. We will make every effort to change what you want, but we cannot guarantee that this will be possible, especially during the high season.