Version Date: 12 April 2026 | This document constitutes a binding legal contract. Please read all terms carefully before booking.
PREAMBLE
This Booking Conditions & Trip Agreement (the “Agreement”) is entered into between:
RJ Travel LLC, a limited liability company registered in Sharjah Media City (SHAMS), Emirate of Sharjah, United Arab Emirates, under Trade License No. 2323876, operating under the brand name RJ Travel (hereinafter also referred to as “RJ Travel Agency”, “RJ”, the “Company”, “we”, “us”, or “our”); and its affiliated entity RJ Travel Agency SARL, registered in the Kingdom of Morocco under ONMT License No. ODV-13817, with offices in Marrakech (the “Morocco Branch”).
and
The individual or individuals booking a tour, trip, expedition, or travel service through RJ Travel (the “Client”, “you”, or “your”).
This Agreement sets forth the complete and exclusive terms and conditions governing the booking, conduct, and participation in any tour, trip, expedition, or travel service organized, promoted, sold, or operated by RJ Travel. The primary contracting entity is RJ Travel LLC, unless the booking confirmation expressly states otherwise. RJ Travel Agency SARL acts only as a disclosed local operator or collection agent where expressly identified in the booking confirmation or invoice.
RJ Travel operates in compliance with the laws and regulations applicable in the United Arab Emirates, including those applicable to businesses registered in Sharjah Media City Free Zone (Shams), and conducts its consumer-facing contracting practices in a manner consistent with applicable UAE consumer protection requirements.
This Agreement contains provisions concerning payment obligations, indemnity, dispute resolution, data protection, assumption of risk, and mandatory insurance. Those provisions, by their nature, shall survive cancellation, termination, suspension, completion of the tour, or any earlier end of the contractual relationship to the extent applicable.
The Tour Operator
Company: RJ Travel LLC
Address: Sharjah Media City (SHAMS), Sharjah — United Arab Emirates
Government License No: 2323876
Activities: Travel agency, tour operator, reservation services, and related activities.
BY COMPLETING THE REQUIRED ACCEPTANCE CHECKBOXES, SUBMITTING THE BOOKING FORM, AND MAKING THE REQUIRED PAYMENT THROUGH RJ TRAVEL’S DIGITAL BOOKING PROCESS, THE CLIENT CONFIRMS THAT THE CLIENT HAS READ, UNDERSTOOD, AND ACCEPTED THIS AGREEMENT IN FULL.
RJ Travel specializes in tours to frontier, adventure, and politically complex destinations. The Client acknowledges that such travel involves inherent and elevated risks materially different from conventional tourism. This Agreement is intended to provide full transparency regarding those risks and to define the rights, obligations, and responsibilities of the parties.
Following completion of the booking acceptance process, a version-controlled PDF copy of this Agreement will be sent to the Client’s registered email address as an administrative record of the accepted terms. The Client is responsible for ensuring that the email address provided is accurate and accessible.
SECTION 1 — BOOKING CONDITIONS
1.1 Client Information Requirements
To process a booking, the Client must provide complete, accurate, and current personal information as requested by RJ Travel, including full legal name exactly as it appears on the passport, date of birth, nationality, passport number and expiry date, emergency contact details, dietary requirements, and any medical conditions relevant to the safe operation of the tour. For destinations requiring visa facilitation, the Client may also be required to provide a passport-quality photograph, curriculum vitae or professional biography, employment information, and any additional documentation required by local authorities, visa agents, consular authorities, or governmental bodies.
1.2 Booking Confirmation Process
A booking is confirmed only when RJ Travel has received the required deposit or full payment and has issued written confirmation by email. Verbal communications, expressions of interest, provisional discussions, or informal correspondence do not constitute a confirmed booking.
1.3 Deposit and Payment Structure
The following deposit and payment structure applies unless RJ Travel agrees otherwise in writing. For the purpose of this Agreement, “Irrecoverable Third-Party Costs” means actual sums paid or irrevocably committed by RJ Travel on the Client’s behalf to third parties that are not recoverable by RJ Travel after cancellation, including but not limited to domestic flight tickets, Letters of Invitation, visa fees, visa processing charges, consular charges, security clearances, special permits, accommodation deposits, transport reservations, local operator deposits, banking charges, card processing charges, and any other documented third-party disbursement specifically incurred for that Client. Evidence of Irrecoverable Third-Party Costs will be provided by invoice, booking record, receipt, supplier confirmation, or equivalent documentary evidence upon reasonable request.
(a) Standard Booking (made more than 60 days before departure): a deposit of twenty percent (20%) of the total tour price is due at the time of booking. The remaining eighty percent (80%) is payable in cash upon arrival at the destination unless otherwise stated in writing.
(b) Intermediate Booking (made 30 to 60 days before departure): a deposit of fifty percent (50%) of the total tour price is due at the time of booking. The remaining fifty percent (50%) is due no later than 30 days before departure.
(c) Last-Minute Booking (made fewer than 30 days before departure): one hundred percent (100%) of the total tour price is due at the time of booking.
(d) Full Pre-Payment Option: where the Client elects to prepay the full tour price by bank transfer, card payment, or payment link instead of the deposit-plus-cash-on-arrival structure, RJ Travel may apply a surcharge of one hundred US dollars (USD 100) per person to cover additional processing, merchant, banking, administrative, and currency-related costs, where disclosed in advance.
(e) If the Client fails to make any payment when due, RJ Travel may suspend performance, cancel the booking, refuse participation, or treat the booking as cancelled by the Client for the purposes of Section 2.
1.4 Payment Methods
Payments must be made through the channels identified on the invoice or booking confirmation issued by RJ Travel. Payment options may include secure card-payment links and direct bank transfer, with specific account details provided on the invoice. RJ Travel currently operates payment processing through its UAE Branch (RJ Travel LLC) and, where expressly stated in the invoice, its Morocco Branch (RJ Travel Agency SARL).
All payments must be made in the currency specified on the invoice. Any bank fees, intermediary fees, exchange-rate costs, card charges, or correspondent charges are the Client’s responsibility unless expressly stated otherwise.
SECTION 2 — CANCELLATION AND REFUND POLICY
2.1 Client-Initiated Cancellation
All cancellation requests must be submitted in writing by email. Subject to deduction of documented Irrecoverable Third-Party Costs actually incurred on the Client’s behalf, and subject to the reasonable administrative charge described in Section 2.4, the following refund schedule applies to the remaining recoverable sums paid by the Client:
(a) 31 or more days before departure: 100% refund of recoverable sums paid.
(b) 22 to 30 days before departure: 70% refund of recoverable sums paid.
(c) 11 to 21 days before departure: 50% refund of recoverable sums paid.
(d) 10 or fewer days before departure, or no-show: 0% refund of recoverable sums paid.
The date on which RJ Travel receives the written cancellation request determines the applicable refund tier.
2.2 Force Majeure and Security Cancellations
If, before or during the trip, RJ Travel reasonably determines in good faith that war, armed conflict, terrorism, civil unrest, epidemic, pandemic, natural disaster, border closure, sanctions, governmental restriction, transport disruption, security deterioration, evacuation impossibility, infrastructure breakdown, or any other event beyond RJ Travel’s reasonable control materially affects the safety, legality, or operational feasibility of the trip, RJ Travel may cancel, postpone, reroute, shorten, suspend, or modify the trip.
In such circumstances, RJ Travel shall not be liable for indirect, consequential, incidental, special, or non-pecuniary loss arising from such events, including loss of enjoyment, missed opportunities, missed onward travel, or wasted personal expenditure. RJ Travel will refund sums recoverable by it after deduction of documented Irrecoverable Third-Party Costs actually incurred on the Client’s behalf, unless the Client elects a credit note or rebooking option offered by RJ Travel. Any credit note or rebooking option shall be subject to the conditions communicated by RJ Travel at the time of issue. If applicable law requires a different remedy, applicable law shall prevail.
2.3 Non-Refundable Circumstances
Except where RJ Travel has failed to exercise reasonable care or where applicable law provides a remedy, no refund, partial refund, compensation, or credit shall be provided solely because of itinerary modifications, delays, weather-related changes, political events affecting the route or program, omitted attractions, hotel substitutions, transport substitutions, changes in sequence of visits, route closures, local authority restrictions, or other variations from the published or anticipated itinerary arising from the nature of frontier and adventure travel.
2.4 Administrative and Payment Processing Charge
Where a refund is otherwise due, RJ Travel may deduct a reasonable administrative and payment-processing charge reflecting actual merchant, banking, transfer, currency-conversion, and internal processing costs incurred in collecting and refunding the payment, provided that such charge shall not exceed the lower of: (i) actual documented costs; or (ii) USD 75 per booking. This charge is intended to compensate actual processing expense only and is not a penalty.
2.5 Irrecoverable Third-Party Costs
Without limitation, the following categories are typically treated as Irrecoverable Third-Party Costs where actually incurred or irrevocably committed on the Client’s behalf: domestic flights or local transport tickets; Letters of Invitation; visa fees and visa processing charges; consular charges; security or travel permits; accommodation deposits; local operator deposits; guide reservations; special-entry clearances; and any other third-party amount that cannot reasonably be recovered by RJ Travel after cancellation. These costs will be deducted from any refund otherwise due, in addition to the charge in Section 2.4.
2.6 Credit Note Option
Where a refund is applicable, RJ Travel may offer, and the Client may elect, a credit note instead of a cash refund. Unless otherwise agreed in writing, a credit note is valid for twelve (12) months from the date of issue, is non-transferable, and may be applied only toward a future booking with RJ Travel.
SECTION 3 — TRIP VOUCHER AND ITINERARY CHANGES
3.1 Trip Voucher Provision
RJ Travel will normally issue a trip voucher or final pre-departure information pack between 7 and 15 days before departure, containing essential details including meeting point information, emergency contact numbers, accommodation details, operational notes, route guidance, transport arrangements, local operator contacts, destination-specific security instructions, and itinerary overview. The Client must carry or have ready access to the trip voucher at all times during the tour.
3.2 Client Verification Responsibilities
The Client must review the trip voucher promptly and notify RJ Travel in writing within 48 hours of receipt of any material discrepancy, incorrect personal detail, or booking error apparent on its face. Failure to do so will be treated as confirmation that the information is accurate to the best of the Client’s knowledge, without prejudice to any non-excludable statutory right.
3.3 Right to Modify Itinerary
RJ Travel reserves the right, acting in good faith and where reasonably necessary for safety, security, legal, logistical, weather-related, political, operational, or supplier-related reasons, to modify, amend, re-route, shorten, extend, suspend, or cancel any part of the itinerary before or during the trip. Such changes do not of themselves constitute a breach of this Agreement and do not of themselves give rise to a right to refund, compensation, or damages, to the maximum extent permitted by applicable law.
SECTION 4 — COMPREHENSIVE ASSUMPTION OF RISK AND LIMITATION OF LIABILITY
THIS SECTION CONTAINS IMPORTANT RISK DISCLOSURES, AN ASSUMPTION OF RISK BY THE CLIENT, AND LIMITATIONS ON RJ TRAVEL’S LIABILITY. PLEASE READ THIS SECTION WITH EXTREME CARE BEFORE BOOKING.
4.1 Full Enumeration of Risks
The Client acknowledges and accepts that participation in tours organized by RJ Travel involves serious, inherent, unusual, elevated, and potentially life-threatening risks. These include, without limitation:
(a) armed conflict, war, civil war, insurgency, aerial bombardment, shelling, drone strikes, landmines, unexploded ordnance, military operations, and crossfire;
(b) terrorism, kidnapping, hostage-taking, targeted attacks against foreigners, political assassination, and ideologically motivated violence;
(c) crime, including armed robbery, theft, assault, sexual violence, carjacking, extortion, and fraud;
(d) arbitrary detention, arrest, interrogation, disappearance, deportation, or imprisonment by state actors, militia, tribal, paramilitary, intelligence, border, police, or other non-state actors;
(e) checkpoints, border closures, roadblocks, and restrictions imposed by military, police, militia, tribal, intelligence, or de facto authorities, including extortion or denial of passage;
(f) infectious diseases, epidemics, pandemics, limited vaccination access, limited treatment availability, and exposure to unfamiliar pathogens;
(g) natural disasters, including earthquakes, floods, landslides, avalanches, volcanic events, storms, wildfires, and extreme weather events;
(h) extreme weather and environmental conditions, including severe heat, cold, altitude, dust storms, sandstorms, dehydration, heat stroke, hypothermia, and altitude sickness;
(i) infrastructure failure, including road collapse, bridge collapse, power outages, communications failures, fuel shortages, airport disruption, unsafe buildings, and water-system failures;
(j) medical emergencies in areas where clinics, hospitals, ambulances, pharmacies, medical supplies, trauma care, surgery, or evacuation services are unavailable, materially delayed, rudimentary, or below international standards;
(k) animal, insect, and environmental hazards, including venomous snakes, scorpions, insects, stray animals, food contamination, unsafe water, and sanitation failures;
(l) political instability, coups, riots, demonstrations, curfews, sanctions, emergency laws, government collapse, and sudden changes in local control;
(m) corruption, bribery demands, extortion, confiscation of cash or property, and arbitrary conduct by officials, authorities, or armed groups;
(n) search, seizure, confiscation, forced inspection, copying, deletion, or retention of phones, cameras, laptops, hard drives, storage media, messages, photographs, social media accounts, and digital data by border, militia, tribal, intelligence, or governmental authorities;
(o) communications blackouts or disruption preventing contact with RJ Travel, family members, insurers, embassies, or emergency responders;
(p) unavailability, refusal, or material delay of consular assistance, diplomatic intervention, medical evacuation, extraction, or repatriation;
(q) revocation of route access, permits, local approvals, flights, crossings, hotel availability, convoy permissions, or security access without notice;
(r) local aviation, vehicle, marine, accommodation, and transport standards that may be materially below UK, EU, US, or other international expectations or norms;
(s) mandatory shelter-in-place instructions, movement restrictions, curfews, convoy movement requirements, and emergency changes imposed by RJ Travel or local authorities;
(t) government “Do Not Travel,” “Reconsider Travel,” or equivalent advisories that may remain in force before, during, or after the trip;
(u) psychological and emotional distress resulting from exposure to armed conflict, severe poverty, injury, death, displacement, humanitarian suffering, detention risk, or prolonged uncertainty; and
(v) evacuation impossibility or material delay due to security conditions, airspace closure, border closure, sanctions, weather, lack of aircraft, lack of permits, or refusal by authorities.
This list is illustrative and not exhaustive. The Client accepts that unforeseen risks exist and that not all risks can be predicted, controlled, mitigated, or eliminated.
4.2 Government Travel Advisory Acknowledgment
The Client acknowledges that some destinations served by RJ Travel may be classified by governmental authorities as high-risk, restricted, or subject to “Do Not Travel,” “Reconsider Travel,” or equivalent advisories. The Client confirms that the Client has been advised to review the travel advisory issued by the Client’s own government before booking and before departure, including but not limited to:
United Kingdom citizens: gov.uk/foreign-travel-advice
United States citizens: travel.state.gov
All other nationalities: the equivalent government foreign affairs or travel advisory authority in their country of citizenship or residence.
The Client confirms that the decision to proceed is made voluntarily and with full knowledge of any government warnings, restrictions, or advisories applicable to the destination.
4.3 Assumption of Inherent Risk and Limitation of Liability
The Client acknowledges and assumes the inherent risks of frontier, adventure, and politically unstable travel, including the risks specifically identified in this Agreement. To the maximum extent permitted by applicable law, RJ Travel shall not be liable for loss, injury, death, illness, delay, disruption, detention, deportation, confiscation, property loss, emotional distress, financial loss, or damage arising from inherent travel risks, acts or omissions of independent third-party suppliers, or acts of governments, authorities, armed groups, border officials, militias, de facto authorities, or other events outside RJ Travel’s reasonable control.
Nothing in this Agreement excludes or limits liability for RJ Travel’s fraud, wilful misconduct, gross negligence, or any liability that cannot lawfully be excluded or limited under applicable law. Nothing in this Agreement shall be interpreted as excluding obligations imposed on RJ Travel by mandatory law to the extent such obligations cannot lawfully be excluded.
4.4 Binding Effect on Client, Estate, and Personal Representatives
This Agreement binds the Client and, where applicable, the Client’s estate and personal representatives to the extent permitted by law. It does not purport to waive, limit, or extinguish any independent rights of persons who are not parties to this Agreement.
4.5 Voluntary Participation Declaration
The Client confirms that participation in the trip is entirely voluntary and based on the Client’s own independent decision. The Client has not been pressured, coerced, induced, or influenced by RJ Travel or any third party to book or participate. The Client confirms that the Client has considered the nature of the destination, available public information, the specific risk disclosures in this Agreement, and the possibility that circumstances may worsen before or during travel. The Client accepts full and sole personal responsibility for the decision to travel.
4.6 Consular Assistance and Evacuation Limitation
RJ Travel does not guarantee consular access, embassy assistance, diplomatic intervention, security extraction, emergency evacuation, medical evacuation, or repatriation. In many destinations operated by RJ Travel, such assistance may be unavailable, refused, delayed, impracticable, unsafe, unlawful, or impossible. The Client acknowledges and assumes this risk entirely.
SECTION 5 — PHYSICAL AND MENTAL FITNESS DECLARATION
5.1 Self-Certification of Fitness
The Client certifies that the Client is in sufficient physical and mental condition to participate in frontier and adventure travel, which may involve prolonged walking, long overland journeys, physically basic conditions, exposure to extreme temperatures, high altitude, limited sanitation facilities, irregular meals, basic accommodation, and rapid itinerary change.
5.2 Mandatory Medical Disclosure and Emergency Treatment Authorization
The Client must disclose to RJ Travel in writing, before departure, any medical condition, physical limitation, mental health condition, allergy, medication dependency, disability, dietary restriction, or other circumstance that could reasonably affect the safety of the Client, the safety of others, or the operation of the tour. Failure to disclose a material condition may constitute a serious breach of this Agreement.
The Client authorizes RJ Travel, its tour leaders, and local operators, where reasonably necessary in an emergency and where the Client is unable to give timely instructions, to seek or arrange emergency medical assessment, treatment, transportation, hospitalization, or evacuation for the Client. All resulting costs are the Client’s responsibility except to the extent caused by RJ Travel’s own legally non-excludable fault.
5.3 Medical Consultation
The Client confirms that the Client has consulted, or has had the opportunity to consult, an appropriate medical professional regarding fitness to travel, vaccinations, prophylaxis, medication, and destination-specific health risks.
5.4 Right of Removal for Fitness, Safety, or Operational Reasons
RJ Travel reserves the right to remove or decline to continue carrying a Client on a trip where, in the reasonable judgment of RJ Travel or its tour leader exercised in good faith for safety, legal, or operational reasons, the Client is unable to continue safely, presents a risk to the Client or others, materially disrupts the trip, or cannot comply with operational instructions. In such circumstances, no refund is due except as required by applicable law, and all resulting personal costs including repatriation, alternative accommodation, transportation, and medical treatment are the Client’s responsibility.
5.5 Age Requirement
The Client confirms that the Client is at least 18 years of age unless RJ Travel has expressly agreed in writing to the participation of a minor accompanied by a parent or legal guardian who signs this Agreement and accepts full responsibility for the minor.
SECTION 6 — MANDATORY TRAVEL INSURANCE
6.1 Insurance Requirement
Valid and adequate travel insurance is mandatory for all Clients on all tours operated by RJ Travel, without exception. RJ Travel may refuse participation if the Client cannot produce satisfactory proof of insurance.
6.2 Minimum Required Coverage
The Client’s policy must, at a minimum and to the extent commercially obtainable, cover: (a) emergency medical expenses, including hospitalization, surgery, and outpatient treatment; (b) emergency evacuation and medical repatriation, including air ambulance services; (c) trip cancellation and trip interruption; (d) personal belongings, baggage loss, and baggage delay; (e) adventure activities and high-risk travel, including travel to destinations subject to government travel advisories; (f) 24/7 emergency assistance hotline; and (g) personal liability coverage. The Client acknowledges that standard policies may exclude frontier destinations and that it is the Client’s sole responsibility to secure a policy with explicit high-risk and war/terrorism coverage where available in the insurance market.
6.3 Proof of Insurance
The Client must provide proof of insurance upon request, including policy number, insurer name, emergency assistance details, and coverage summary. RJ Travel may require further confirmation where the destination is subject to elevated risk. If the Client fails to produce satisfactory proof of insurance, RJ Travel may treat the booking as cancelled by the Client, in which case the cancellation tiers, Irrecoverable Third-Party Cost deductions, and administrative charge in Sections 2.1, 2.4, and 2.5 shall apply.
6.4 No Assumption of Insurance Risk by RJ Travel
RJ Travel is not responsible for any uninsured or underinsured loss, any exclusion in the Client’s policy, or the Client’s failure to obtain appropriate coverage for the destination or activities undertaken.
6.5 Insurance Recommendation
RJ Travel recommends, but does not require, that Clients obtain insurance through the provider listed at www.rjtravelagency.com/iati-travel-insurance/. This recommendation does not constitute a warranty, guarantee, or representation that the policy is suitable for the Client’s needs or destination. The Client remains solely responsible for policy selection.
SECTION 7 — BEHAVIORAL CONDUCT, LOCAL LAW COMPLIANCE, AND TOUR REMOVAL POLICY
7.1 General Legal Compliance
The Client is solely and exclusively responsible for knowing, understanding, and complying with all laws, regulations, decrees, customs requirements, permit rules, religious sensitivities, morality rules, and security restrictions of each destination and transit point. Ignorance of local law is not a defence and does not give rise to any claim, right of refund, or cause of action against RJ Travel.
7.2 Cultural and Behavioral Conduct
The Client agrees to behave in a manner respectful of local law, local culture, local customs, local security realities, and the operational requirements of the destination. The Client acknowledges that conduct entirely legal, accepted, or protected in the Client’s home country may be illegal, heavily penalized, or subject to criminal prosecution in the destination country. This includes but is not limited to: public displays of affection; sexual conduct of any nature between any parties; possession of certain printed, digital, or electronic materials; dress code requirements; religious observance requirements; alcohol consumption or possession in public spaces or in jurisdictions where alcohol is prohibited or restricted; photography and filming restrictions; importation of certain goods, publications, or technologies; and any other behaviour regulated by local law or custom.
7.3 Personal Conduct and Local Law
The Client acknowledges that certain personal behaviours — regardless of the gender, nationality, religion, marital status, or sexual orientation of the parties involved — may be criminalised under the laws of the destination country, including behaviours that are constitutionally protected rights in the Client’s home country. Any consequences arising from the Client’s personal conduct, including fines, detention, arrest, prosecution, imprisonment, corporal punishment, deportation, or confiscation, are entirely the Client’s responsibility, except to the extent such consequences are directly caused by RJ Travel’s legally non-excludable fault. RJ Travel assumes zero responsibility for any legal consequences arising from the Client’s personal conduct.
7.4 Expulsion, Removal, and Deportation
If a Client is expelled from a tour, removed from accommodation, denied entry, detained, arrested, deported, or otherwise separated from the tour because of the Client’s conduct, documents, statements, prohibited items, or violation of law or instruction: (i) the tour is immediately and permanently terminated for that Client; (ii) no refund of any amount shall be provided except as required by applicable law; (iii) all costs arising from the expulsion — including emergency accommodation, alternative transportation, repatriation flights, legal representation fees, fines, bail, consular assistance fees, and translation services — are solely the Client’s financial responsibility; (iv) any disruption, reputational damage, operational impact, delay, or additional costs imposed on other participants, guides, drivers, accommodation providers, or RJ Travel as a direct or indirect result of the Client’s conduct are also the Client’s sole moral and financial responsibility; and (v) RJ Travel reserves the right to pursue the Client for all costs, losses, and damages incurred. RJ Travel’s operational decision to remove the Client in such circumstances is not subject to operational challenge during the tour.
7.5 Alcohol and Controlled Substances
The Client must strictly abide by all destination-country laws regarding the purchase, sale, transport, importation, exportation, public consumption, private consumption, and possession of alcohol and all controlled, prohibited, or regulated substances. RJ Travel may remove the Client from the trip for any breach or suspected serious breach reasonably assessed in good faith. RJ Travel bears no responsibility for any consequences arising from the Client’s violation of such laws.
7.6 Photography, Filming, and Surveillance Restrictions
The Client must comply with all instructions relating to photography, filming, drones, GPS devices, mapping applications, recording devices, internet use, and communications tools. The Client must not photograph, film, record, sketch, or digitally capture military installations, checkpoints, government buildings, police stations, intelligence facilities, airports, ports, border crossings, uniformed personnel, security apparatus, or any other subject restricted under destination country law or identified as sensitive by RJ Travel or local authorities. Violation may result in equipment confiscation, data deletion, detention, prosecution, imprisonment, or tour expulsion. RJ Travel bears no responsibility for any consequences arising from the Client’s violation of these restrictions.
7.7 Group Harmony and Disruptive Behavior
The Client must not engage in aggressive, abusive, threatening, intimidating, offensive, racist, discriminatory, sexually inappropriate, intoxicated, reckless, or persistently disruptive behaviour toward any participant, guide, driver, local host, accommodation staff, service provider, or third party. RJ Travel reserves the right to remove the Client from the tour immediately in the event of such behaviour.
7.8 Tour Leader Authority
RJ Travel’s tour leader has binding operational authority to issue safety, legal, route, accommodation, security, timing, and conduct instructions during the tour, exercised in good faith and for safety, legal, or operational reasons. The Client must comply promptly with all such instructions. A tour leader may remove a Client for safety, legal, behavioural, medical, or operational reasons. This authority extends to all tour leaders, including the Company’s founder and principal tour leader. Such operational decisions are not subject to operational challenge during the tour and do not of themselves give rise to any right to refund or compensation, to the maximum extent permitted by applicable law.
SECTION 8 — CRIMINAL ACTS, FALSE STATEMENTS, AND INDEMNITY
8.1 Criminal Responsibility
The Client is solely responsible for any criminal or unlawful act committed by the Client during or in connection with the trip. RJ Travel bears no responsibility whatsoever for criminal acts committed by the Client, regardless of any prior knowledge of risk factors relating to the Client or the destination.
8.2 False or Misleading Information
The Client is solely responsible for any false, misleading, incomplete, or fraudulent statement supplied by the Client to RJ Travel, local operators, visa agents, insurers, authorities, accommodation providers, or transport providers, including statements relating to identity, citizenship, dual nationality, employment, health, equipment, travel history, or purpose of travel.
8.3 Limited Indemnity
The Client shall indemnify, defend, and hold harmless RJ Travel LLC, RJ Travel Agency SARL, and each of their respective officers, directors, employees, tour leaders, guides, drivers, ground operators, subcontractors, local agents, and assigns (collectively, the “Released Parties”) for losses, liabilities, costs, fines, charges, penalties, third-party claims, and reasonable legal expenses directly caused by the Client’s unlawful act, false statement, materially misleading omission, or serious breach of this Agreement. This indemnity does not apply to the extent that any such loss is caused by RJ Travel’s own fraud, wilful misconduct, gross negligence, or other liability that cannot lawfully be excluded.
SECTION 9 — AIRPORT TRANSFERS AND FLIGHT RESPONSIBILITY
9.1 Airport Transfer Arrangements
Where airport transfers are included in the tour package, RJ Travel will use reasonable efforts to arrange collection based on the flight details provided by the Client. The Client must provide accurate and updated flight details, including flight number, arrival time, and terminal, at least 48 hours before arrival.
9.2 Missed or Delayed Transfers
If the transfer operator is not present upon the Client’s arrival, the Client must wait at the designated meeting point and contact RJ Travel using the emergency numbers provided in the trip voucher. If the transfer cannot be completed because the Client provided incorrect information, changed plans without notifying RJ Travel, exited the designated meeting area without reasonable cause, or could not be contacted, the Client bears the resulting cost.
9.3 Flight Responsibility
RJ Travel is not responsible for airline schedule changes, cancellations, denied boarding, diversions, missed connections, lost baggage, airport closures, or airline-imposed disruptions, except to the extent directly caused by RJ Travel’s own booking error where RJ Travel issued the flight as principal seller and applicable law imposes responsibility. All additional costs arising from flight disruptions are the Client’s sole financial responsibility. The Client is strongly advised to obtain travel insurance that covers flight disruption.
SECTION 10 — ACCOMMODATION AND LAST-MINUTE CHANGES
10.1 Accommodation Standard
RJ Travel will provide accommodation as described in the tour itinerary where reasonably possible. Accommodation in frontier destinations may be basic, inconsistent, improvised, changed at short notice, or materially below the standards expected in the Client’s home country or in conventional tourist destinations. The Client accepts this as part of the nature of the trip.
10.2 Right to Substitute Accommodation
RJ Travel may substitute accommodation where reasonably necessary and, where reasonably practicable, with accommodation of equivalent standard having regard to local conditions and availability. No compensation or refund shall be due solely because of such substitution, subject always to any remedy required by applicable law and without prejudice to any non-excludable statutory right.
SECTION 11 — GROUP TOURS AND GUARANTEED DEPARTURES
11.1 Guaranteed Departures
Monthly group tours organized by RJ Travel are guaranteed to depart regardless of the number of participants, unless cancelled by RJ Travel for safety, security, or force majeure reasons as described in Section 2.2, or for other legitimate operational, logistical, or legal reasons beyond RJ Travel’s reasonable control.
11.2 Pricing Consistency
Tour pricing remains the same for groups of one (1) to twelve (12) participants on most destinations. A single supplement or destination-specific surcharge may apply for select destinations during low-season periods and will be communicated to the Client in advance of booking confirmation.
SECTION 12 — COMPLAINTS PROCEDURE
12.1 Immediate Reporting Requirement
If the Client has a complaint or concern during the tour, the Client must raise it promptly with RJ Travel or the tour leader by contacting RJ Travel via WhatsApp at +971-523-549-709 (English, French, or Arabic) or the emergency destination contact number provided at the bottom of the trip voucher, so that reasonable efforts can be made to investigate and, where possible, address the matter during the trip.
12.2 Purpose of Prompt Reporting
Prompt reporting is an important contractual requirement intended to allow RJ Travel a fair opportunity to investigate facts, verify conditions on the ground, speak to local suppliers, and implement practical remedial steps where feasible in real time.
12.3 Post-Tour Complaints
Where a matter was not reasonably capable of being raised during the tour, or where it remained unresolved at the time the tour ended, the Client should submit the complaint in writing within fourteen (14) days after the conclusion of the tour, subject to applicable law. Failure to notify within that period may be taken into account when assessing evidence and remedy, but shall not of itself bar any non-excludable right or any claim that could not reasonably have been raised earlier.
SECTION 13 — PRIVACY AND DATA PROTECTION
13.1 Data Controllers and Scope
For the purposes of booking administration, trip operations, legal compliance, and emergency management, the principal data controller is RJ Travel LLC (Sharjah Media City Free Zone, UAE). Where the Morocco Branch receives, stores, or processes personal data for local operational performance, visa facilitation, local supplier coordination, payment collection, or lawful local administration, RJ Travel Agency SARL acts as a separate controller or processor as the context requires, and shall process personal data in accordance with applicable Moroccan legislation including Law 09-08 on the Protection of Personal Data. Each entity will process personal data only to the extent reasonably necessary for its role.
13.2 Categories of Personal Data Collected
RJ Travel may collect and process personal data including: identity data; passport data; nationality and dual nationality data; visa and immigration data; contact data; emergency contact data; travel itinerary data; payment and billing data; insurance details; accommodation and transport preferences; dietary information; health and medical disclosure information provided by the Client; communications with RJ Travel; device and technical booking-log data; copies of travel documents; and any other information reasonably necessary for the booking and safe operation of the trip.
13.3 Lawful Bases for Processing
RJ Travel processes personal data on one or more of the following bases, as applicable:
(a) Contract necessity: to review inquiries, create bookings, confirm services, issue invoices, arrange accommodation, transport, local operators, permits, guides, and trip administration, and otherwise perform this Agreement;
(b) Legal obligation: to comply with applicable immigration, tourism, accounting, anti-money laundering, sanctions, tax, security, consumer, record-keeping, and regulatory obligations;
(c) Vital interests: where necessary to protect the life, health, or safety of the Client or another person in an emergency, including communication with medical providers, emergency responders, insurers, embassies, local authorities, or next of kin;
(d) Legitimate operational necessity, to the extent permitted by applicable law: for fraud prevention, network and booking security, internal risk management, route planning, incident handling, and service administration; and
(e) Separate opt-in consent: for direct marketing communications and for media use where consent is requested separately from the booking acceptance.
13.4 Sensitive and Health Data
Where the Client voluntarily provides medical, dietary, disability, allergy, medication, mental-health, or other health-related information, RJ Travel will process that information only to the extent reasonably necessary for trip suitability assessment, operational planning, emergency preparedness, safety management, insurance coordination, or emergency response, and only on a lawful basis recognized by applicable law.
13.5 Data Recipients and Transfers
RJ Travel may disclose or transfer personal data, strictly on a need-to-know basis, to local operators, guides, drivers, accommodation providers, transport providers, visa agents, government authorities, border or immigration authorities, insurers, assistance providers, emergency responders, medical providers, banking and payment service providers, IT providers, document-hosting providers, legal and compliance advisers, and other service providers reasonably involved in the performance, compliance, safety, or administration of the trip.
13.6 International Transfers and Transfer Geography
Because RJ Travel operates internationally, personal data may be transferred to or accessed from the United Arab Emirates, Morocco, destination countries, transit countries, and jurisdictions in which relevant service providers, insurers, emergency responders, booking systems, email providers, cloud providers, or legal/compliance advisers are located. RJ Travel will take reasonable contractual, organizational, and technical measures to protect personal data during such transfers to the extent practicable in light of the destination and the operational realities of frontier travel.
13.7 Retention Periods
RJ Travel retains personal data only for as long as reasonably necessary for the purposes for which it was collected, including trip operation, post-trip administration, accounting, legal compliance, dispute resolution, safety record management, fraud prevention, and evidential retention. Different categories of data may be retained for different periods depending on legal, operational, regulatory, insurance, tax, accounting, or dispute-related requirements.
13.8 Security Measures and Incident Handling
RJ Travel uses reasonable administrative, contractual, organizational, and technical measures to protect personal data against unauthorized access, misuse, loss, alteration, or disclosure. Given the nature of international travel, remote operations, and high-risk destinations, absolute security cannot be guaranteed. If RJ Travel becomes aware of a data incident requiring notification under applicable law, RJ Travel will take such steps as are reasonably required in the circumstances.
13.9 Data Subject Rights
Subject to applicable law and lawful limitations, the Client may request access to personal data, correction of inaccurate data, deletion where legally permissible, restriction of processing where applicable, objection to certain processing, and cessation of direct marketing communications. Where processing is based on consent, the Client may withdraw that consent prospectively, without affecting the lawfulness of processing carried out before withdrawal. Requests may be submitted to the contact details stated on the booking confirmation, invoice, or official website contact page.
13.10 Privacy Contact and Complaints Route
Requests concerning personal data, privacy rights, correction, deletion, objection, or complaints about privacy handling should be directed to: clients+legal@www.rjtravelagency.com. A summary of the Client’s data-subject rights under applicable law is available at www.rjtravelagency.com/privacy-policy/. RJ Travel will review and respond within a reasonable period, subject to operational realities, identity verification, and applicable law.
13.11 Separate Marketing Communications Consent
RJ Travel will send marketing emails, promotional offers, newsletters, or future-trip announcements only where the Client has separately opted in or where otherwise permitted by applicable law. The Client may opt out of marketing communications at any time using the unsubscribe method provided in the communication or by contacting RJ Travel directly.
SECTION 14 — GOVERNING LAW AND DISPUTE RESOLUTION
14.1 Governing Law
This Agreement, and any dispute, controversy, claim, or issue arising out of or in connection with it, whether contractual or non-contractual, shall be governed by the federal laws of the United Arab Emirates as applied in the Emirate of Sharjah.
14.2 Arbitration
Any dispute, controversy, or claim arising out of or in connection with this Agreement, including any question regarding its existence, validity, interpretation, performance, breach, termination, or any non-contractual claim connected with it, shall be finally resolved by arbitration under the Rules of the Sharjah International Commercial Arbitration Centre (TAHKEEM). The seat of arbitration shall be Sharjah, United Arab Emirates. The language of the arbitration shall be English. Either party may initiate arbitration.
Where the total amount in dispute is less than USD 100,000, the arbitration shall be conducted by one arbitrator. Where the total amount in dispute is USD 100,000 or more, the arbitration shall be conducted by three arbitrators, unless the parties agree otherwise in writing.
Nothing in this Section prevents either party from seeking urgent interim, injunctive, conservatory, or protective relief from the competent courts of Sharjah or the United Arab Emirates before the constitution of the tribunal or where such court relief is necessary to protect rights pending arbitration.
14.3 Individual Proceedings Only
To the maximum extent permitted by applicable law, claims arising from this Agreement shall be brought only on an individual basis and not as part of a class, representative, collective, or consolidated proceeding.
14.4 Enforcement of Award
Any arbitral award may be recognized and enforced in any court of competent jurisdiction in accordance with applicable law, including where applicable the New York Convention on the Recognition and Enforcement of Foreign Arbitral Awards (1958).
14.5 Continuity of Dispute Resolution Provision
The dispute-resolution provisions in this Agreement are intended to survive completion, cancellation, suspension, or termination of the trip or this Agreement.
14.6 Fallback Jurisdiction
If the arbitration clause in this Section is held invalid, ineffective, or unenforceable in whole or in part, the parties submit to the jurisdiction of the Sharjah Court of First Instance, without prejudice to any mandatory jurisdictional rule applicable by law.
SECTION 15 — DIGITAL ACCEPTANCE AND ELECTRONIC RECORD
15.1 Affirmative Electronic Acceptance Required
This Agreement is accepted only through an affirmative electronic action by the Client in RJ Travel’s booking flow, including mandatory clickwrap confirmation, submission of the booking form, and payment of the applicable amount. RJ Travel does not rely solely on passive browsing or implied awareness to evidence acceptance.
15.2 Electronic Record and Evidence Logging
RJ Travel may create and retain an electronic record of the Client’s acceptance, including the date and time of acceptance, IP address, device or browser metadata, booking-session record, version identifier of the Agreement accepted, payment reference, and a version-controlled PDF copy of the Agreement in force at the time of acceptance. The Client agrees that such records may be used as evidence of contract formation and acceptance.
15.3 Electronic Signature Equivalence
To the maximum extent permitted by applicable law, the Client agrees that the electronic acceptance process described in this Section constitutes a legally binding electronic signature or electronic acceptance mechanism with the same contractual effect as a handwritten signature, in accordance with UAE Federal Decree-Law No. 46 of 2021 on Electronic Transactions and Trust Services.
SECTION 16 — CLIENT ACKNOWLEDGMENT AND FINAL DECLARATION
By completing the booking process, the Client confirms and declares that:
(a) I have read this Agreement in its entirety and understand its terms, including the risk disclosures, payment terms, cancellation provisions, data-protection provisions, and dispute-resolution provisions;
(b) I am at least 18 years of age and have legal capacity to enter into this Agreement, or I am signing as parent or legal guardian for a permitted minor participant where expressly approved by RJ Travel in writing;
(c) I am voluntarily choosing to participate in this trip and accept that frontier and politically complex travel involves serious and potentially life-threatening risks;
(d) I understand that my booking is subject to operational changes, route changes, accommodation changes, local law constraints, and force majeure events as described in this Agreement;
(e) I accept this Agreement on behalf of myself and, where applicable, on behalf of my estate and personal representatives to the extent permitted by law;
(f) I acknowledge that RJ Travel will rely on my acceptance of this Agreement in confirming my booking, committing resources, and arranging trip services; and
(g) I acknowledge that I have had the opportunity to obtain independent legal advice before accepting this Agreement.
SECTION 17 — SANCTIONS, EXPORT CONTROL, AML, AND COMPLIANCE
17.1 Compliance Screening
RJ Travel may, at any time before or during the booking process or before departure, conduct compliance screening and may request additional information or documentation concerning identity, nationality, dual nationality, residence, employer, purpose of travel, payment source, equipment carried, itinerary, local contacts, insurance, or any other matter reasonably relevant to sanctions, export control, anti-money laundering, anti-terror financing, government-clearance, or security compliance.
17.2 Right to Refuse or Cancel for Compliance Risk
RJ Travel may refuse, suspend, or cancel a booking where the payment route, nationality, dual nationality, employment, itinerary, destination, equipment, document profile, source of funds, sanctions exposure, export-control issue, AML concern, or government-clearance issue creates actual or reasonably suspected legal, regulatory, banking, insurer, licensing, or compliance risk.
17.3 Regulatory Cancellation
Where refusal, suspension, or cancellation is required by applicable law, sanction regime, banking restriction, insurer instruction, regulatory direction, or government order, RJ Travel’s refund obligation shall be limited to returning any sums that RJ Travel is legally permitted to return and has not already irreversibly committed, less documented Irrecoverable Third-Party Costs actually incurred on the Client’s behalf. No refund obligation arises in respect of sums that RJ Travel is legally prohibited from returning or that have already been irrevocably paid to third parties.
SECTION 18 — INDEPENDENT CONTRACTORS
18.1 Status of Local Suppliers
Local suppliers, guides, drivers, interpreters, accommodation providers, airlines, transport providers, local operators, and similar service providers engaged in connection with the trip are generally independent contractors and not employees of RJ Travel.
18.2 Selection Standard
RJ Travel will exercise reasonable care in selecting and engaging such providers in light of destination realities, but does not exclude or limit liability where UAE law does not permit exclusion or limitation.
SECTION 19 — EMERGENCY PROTOCOL AND OPERATIONAL INSTRUCTIONS
19.1 Mandatory Compliance with Safety Instructions
The Client must comply immediately with all route changes, convoy rules, curfew instructions, shelter-in-place orders, evacuation instructions, photography restrictions, clothing or conduct instructions, device-security instructions, meeting-point instructions, transport instructions, accommodation security rules, and any other safety, legal, or operational direction given by RJ Travel or its tour leaders during the trip.
19.2 Material Breach
Failure to comply with this Section constitutes a material breach of this Agreement and may result in immediate removal from the trip without refund except as required by applicable law.
SECTION 20 — ENTIRE AGREEMENT, SEVERABILITY, AND MODIFICATION
20.1 Entire Agreement
This Agreement constitutes the entire agreement between the parties concerning the booking and participation in the trip and supersedes all prior versions, discussions, representations, proposals, and communications relating to the same subject matter.
20.2 Blue-Pencil Severability
If any provision of this Agreement is found invalid, illegal, void, or unenforceable, that provision shall be deemed modified only to the minimum extent necessary to make it valid and enforceable while preserving its commercial purpose as far as lawfully possible, and the remaining provisions shall remain in full force and effect.
20.3 Modification of Non-Material Terms
RJ Travel may amend non-material terms of this Agreement by written email notice giving at least 14 days’ notice before the amendment takes effect. Continued participation in the booking or failure to cancel within that notice period shall constitute acceptance of the amended non-material terms. No material adverse amendment shall be imposed after booking without reasonable notice and an opportunity to cancel, subject to applicable law and the operational realities of force majeure, safety, legal, or compliance-driven changes.
