Version Date: 12 April 2026 | This document constitutes a binding legal contract. Please read all terms carefully before booking.
PREAMBLE
This Booking Conditions & Trip Agreement (hereinafter referred to as the “Agreement”) is entered into between:
RJ Travel LLC, a limited liability company registered in the Sharjah Media City Free Zone (Shams), Emirate of Sharjah, United Arab Emirates, under Trade License No. 2323876, operating under the brand name RJ Travel (hereinafter referred to as “RJ Travel Agency”, “RJ”, “the Company”, “we”, “us”, or “our”); and its affiliated entity RJ Travel Agency SARL, registered in the Kingdom of Morocco under ONMT License No. ODV-13817, with offices in Marrakech (hereinafter referred to as “the Morocco Branch”);
and
The individual or individuals booking a tour, trip, or travel service through RJ Travel (hereinafter referred to as the “Client”, “you”, or “your”).
This Agreement sets forth the complete and exclusive terms and conditions governing the booking, conduct, and participation in any tour, trip, expedition, or travel service organized, promoted, sold, or operated by RJ Travel LLC or RJ Travel Agency SARL (collectively, “RJ Travel”). This Agreement constitutes a binding legal contract between RJ Travel and the Client.
BY PAYING A DEPOSIT, MAKING A FULL PAYMENT, SUBMITTING A BOOKING FORM, OR OTHERWISE CONFIRMING A RESERVATION WITH RJ TRAVEL, THE CLIENT IS DEEMED TO HAVE READ, UNDERSTOOD, AND UNCONDITIONALLY ACCEPTED ALL TERMS AND CONDITIONS CONTAINED IN THIS AGREEMENT, WHETHER OR NOT A PHYSICAL OR DIGITAL SIGNATURE HAS BEEN OBTAINED.
RJ Travel specializes in tours to frontier, adventure, and politically complex destinations worldwide. The Client acknowledges that the nature of travel to such destinations involves inherent and elevated risks that are materially different from those associated with conventional tourism. This Agreement has been drafted to ensure full transparency regarding those risks and to define the rights, obligations, and responsibilities of both parties.
SECTION 1 — BOOKING CONDITIONS
1.1 Client Information Requirements
To process a booking, the Client must provide complete and accurate personal information as requested by RJ Travel, which may include but is not limited to: full legal name as it appears on the passport, date of birth, nationality, passport number and expiry date, emergency contact details, dietary requirements, and any medical conditions relevant to the tour. For destinations requiring visa facilitation, the Client may also be required to provide a passport-quality photograph, a curriculum vitae or professional biography, and any additional documentation specified by the relevant consular or governmental authority.
1.2 Booking Confirmation Process
A booking is confirmed only upon receipt by RJ Travel of the required deposit or full payment and written confirmation from RJ Travel via email. No booking is considered confirmed until both conditions are met. Verbal communications, inquiries, or expressions of interest do not constitute a confirmed booking.
1.3 Deposit and Payment Structure
The following deposit and payment structure applies to all bookings unless otherwise agreed in writing by RJ Travel:
(a) Standard Booking (made more than 60 days before tour departure): A non-refundable deposit of twenty percent (20%) of the total tour price is due at the time of booking. The remaining eighty percent (80%) is payable in cash upon arrival at the tour destination.
(b) Intermediate Booking (made between 30 and 60 days before tour departure): A deposit of fifty percent (50%) of the total tour price is due at the time of booking. The remaining fifty percent (50%) is due no later than one calendar month prior to the tour departure date.
(c) Last-Minute Booking (made within 30 to 60 days of tour departure, depending on destination): One hundred percent (100%) of the total tour price is due at the time of booking.
(d) Full Pre-Payment Option: Clients who elect to pay the full tour price in advance by bank transfer or credit card (rather than the deposit-plus-cash-on-arrival structure) will be charged a surcharge of one hundred US dollars ($100 USD) per person to cover additional processing and currency conversion costs.
1.4 Payment Methods
Payments may be made through the following channels:
UAE Branch (RJ Travel LLC): Via DPO/N-Genius secure payment link or direct bank transfer to the Company’s Mashreq Biz Online Banking account in Dubai, United Arab Emirates.
Morocco Branch (RJ Travel Agency SARL): Via CMI secure payment link or direct bank transfer to the Company’s Attijariwafa Bank account in Marrakech, Kingdom of Morocco.
All payments must be made in the currency specified on the invoice. Any bank charges, currency conversion fees, or intermediary bank fees incurred during the transfer are the sole responsibility of the Client.
SECTION 2 — CANCELLATION AND REFUND POLICY
2.1 Client-Initiated Cancellation
All cancellation requests must be submitted in writing to RJ Travel via email. The date on which the written cancellation request is received by RJ Travel determines the applicable refund tier. The following refund schedule applies:
(a) Cancellation thirty-one (31) or more days before tour departure: One hundred percent (100%) refund of all amounts paid, less the refund processing fee described in Section 2.4.
(b) Cancellation twenty-two (22) to thirty (30) days before tour departure: Seventy percent (70%) refund of all amounts paid, less the refund processing fee.
(c) Cancellation eleven (11) to twenty-one (21) days before tour departure: Fifty percent (50%) refund of all amounts paid, less the refund processing fee.
(d) Cancellation ten (10) or fewer days before tour departure, or failure to appear at the tour meeting point (no-show): Zero percent (0%) refund. No refund of any kind will be provided under any circumstances.
2.2 Force Majeure and Security Cancellations
If RJ Travel cancels a tour due to force majeure events — including but not limited to armed conflict, war, terrorism, political instability, civil unrest, government travel bans, pandemic or epidemic outbreaks, natural disasters, border closures, or any event beyond the reasonable control of RJ Travel — the Client shall not be entitled to a refund. In such circumstances, RJ Travel may, at its sole and absolute discretion, offer the Client a credit note for the value of the cancelled tour, applicable toward a future tour within twelve (12) months of the cancellation date. The issuance of a credit note is discretionary and does not create an obligation on the part of RJ Travel.
2.3 Non-Refundable Circumstances
No refund, partial refund, compensation, or credit of any kind shall be provided for: itinerary modifications or substitutions; delays of any nature; weather-related changes; political events affecting the tour route or program; omitted attractions, sites, or experiences; hotel or accommodation substitutions; changes to transportation arrangements; or any other variation from the published or expected itinerary, regardless of the cause.
2.4 Refund Processing Fee
All eligible refunds are subject to a non-negotiable administrative processing fee of fifty US dollars ($50 USD) per one thousand US dollars ($1,000 USD) refunded, or pro-rata equivalent thereof. This fee covers bank transfer charges, currency conversion costs, and administrative processing.
2.5 Non-Refundable Third-Party Costs
The following costs are non-refundable under all circumstances, regardless of the reason for cancellation and regardless of the refund tier that would otherwise apply under Section 2.1. These costs represent direct payments made by RJ Travel to third-party authorities and service providers on the Client’s behalf, which cannot be recovered by RJ Travel:
(a) Domestic flights: Where domestic flights within the destination country are purchased by RJ Travel on the Client’s behalf within sixty (60) days of the tour start date, the cost of those flights is non-refundable. Airlines operating domestic routes in frontier destinations do not offer refunds or credits, and RJ Travel cannot absorb this cost.
(b) Letters of Invitation (LOI): LOI fees are non-refundable, as these documents are processed and paid directly to the issuing governmental or consular authorities. Once an LOI application has been submitted, the fee is forfeited regardless of whether the LOI is ultimately issued, whether the Client cancels the tour, or whether the Client’s visa application is approved or denied.
(c) Visa fees: All visa fees, visa processing fees, expediting fees, and related consular charges are non-refundable, as these represent direct payments made to government agencies on the Client’s behalf. This applies whether the visa is approved, denied, delayed, or no longer required due to the Client’s cancellation.
These non-refundable costs are deducted from any refund otherwise payable to the Client under Section 2.1, in addition to the refund processing fee described in Section 2.4.
2.6 Credit Note Option
Where a refund is applicable, the Client may elect to receive a credit note in lieu of a cash refund. Credit notes are valid for twelve (12) months from the date of issuance and are non-transferable, non-extendable, and carry no cash value. Unused credit notes expire without notice and without any obligation to refund or compensate the Client.
SECTION 3 — TRIP VOUCHER AND ITINERARY CHANGES
3.1 Trip Voucher Provision
RJ Travel will provide the Client with a trip voucher containing essential tour details, including meeting point information, emergency contact numbers, accommodation details, and itinerary overview. The trip voucher is typically issued between seven (7) and fifteen (15) days prior to the tour departure date.
3.2 Client Verification Responsibilities
Upon receipt of the trip voucher, the Client has a strict window of forty-eight (48) hours to review all details and report any discrepancies, errors, or concerns to RJ Travel in writing. Failure to report discrepancies within this forty-eight (48) hour window constitutes the Client’s acceptance that all information contained in the trip voucher is correct and agreed upon.
3.3 Right to Modify Itinerary
RJ Travel reserves the absolute and unrestricted right to modify, alter, amend, shorten, extend, re-route, or cancel any part of the tour itinerary at any time before or during the tour, for any reason, including but not limited to safety concerns, security developments, logistical requirements, weather conditions, road or infrastructure conditions, availability of services, political developments, or operational necessity. Such modifications do not constitute a breach of this Agreement and do not give rise to any right to refund, compensation, or damages. No liability whatsoever attaches to RJ Travel for omitted attractions, alternate routing, hotel substitutions, or any other itinerary variation.
SECTION 4 — COMPREHENSIVE ASSUMPTION OF RISK AND RELEASE OF LIABILITY
THIS SECTION CONSTITUTES A COMPREHENSIVE RELEASE OF LIABILITY AND ASSUMPTION OF RISK. THE CLIENT SHOULD READ THIS SECTION WITH EXTREME CARE AND ENSURE THEY FULLY UNDERSTAND ITS IMPLICATIONS BEFORE PROCEEDING WITH ANY BOOKING.
4.1 Full Enumeration of Risks
The Client acknowledges and accepts that participation in tours organized by RJ Travel involves exposure to serious, inherent, and potentially life-threatening risks. These risks include but are not limited to:
(a) Armed conflict, war, and military operations, including aerial bombardment, ground combat, and unexploded ordnance;
(b) Terrorism, kidnapping, hostage-taking, and targeted violence against foreign nationals;
(c) Crime, including armed robbery, carjacking, theft, assault, and sexual violence;
(d) Arbitrary detention, arrest, imprisonment, or interrogation by state or non-state actors;
(e) Checkpoints operated by military, paramilitary, police, or non-state armed groups, where passage may be denied, delayed, or subject to extortion;
(f) Infectious diseases, epidemics, pandemics, and exposure to pathogens for which vaccination or treatment may be unavailable or ineffective;
(g) Natural disasters, including earthquakes, floods, landslides, volcanic eruptions, tsunamis, and extreme weather events;
(h) Extreme weather conditions, including extreme heat, cold, altitude, humidity, dust storms, and sandstorms;
(i) Infrastructure failure, including road collapse, bridge failure, building structural failure, power outages, and communication blackouts;
(j) Medical emergencies in locations where emergency medical services, hospitals, clinics, or pharmacies are unavailable, inadequate, or do not meet international standards;
(k) Animal encounters, including venomous snakes, scorpions, insects, wild animals, and stray or aggressive domestic animals;
(l) Food and water safety hazards, including contamination, food-borne illness, and lack of access to clean drinking water;
(m) Political instability, civil unrest, protests, riots, coups, and regime change;
(n) Corruption and extortion by government officials, law enforcement, border agents, or other authority figures;
(o) Unpredictable, arbitrary, or hostile law enforcement, including confiscation of personal property, electronic devices, or travel documents;
(p) Transportation hazards, including poor road conditions, unsafe vehicles, unqualified drivers, maritime hazards, and aviation risks;
(q) Altitude sickness, dehydration, heat stroke, hypothermia, and other environmental health hazards;
(r) Psychological and emotional distress resulting from exposure to poverty, conflict zones, human suffering, cultural shock, or isolation.
This list is illustrative and not exhaustive. The Client accepts that unforeseen risks exist and that RJ Travel cannot predict, prevent, or eliminate all risks associated with frontier and adventure travel.
4.2 Government Travel Advisory Acknowledgment
The Client confirms and acknowledges that some destinations served by RJ Travel are classified as high-risk, restricted, or subject to “Do Not Travel” or “Reconsider Travel” advisories by various government authorities. The Client has been expressly advised to consult the travel advisory issued by their own government before booking, including but not limited to:
United Kingdom citizens: gov.uk/foreign-travel-advice
United States citizens: travel.state.gov
All other nationalities: the equivalent government foreign affairs or travel advisory authority in their country of citizenship or residence.
The Client confirms that they have had the opportunity to review such advisories and that their decision to proceed with the booking is made with full knowledge of any government warnings, restrictions, or advisories applicable to their destination.
4.3 Full Release of Liability
To the maximum extent permitted by applicable law, the Client hereby irrevocably and unconditionally releases, discharges, and holds harmless RJ Travel LLC, RJ Travel Agency SARL, and each of their respective officers, directors, shareholders, members, managers, employees, tour leaders, guides, translators, drivers, ground operators, subcontractors, accommodation providers, transportation providers, local agents, affiliates, partners, successors, and assigns (collectively, the “Released Parties”) from any and all claims, demands, actions, causes of action, suits, damages, losses, costs, expenses (including legal fees), liabilities, and obligations of any kind or nature whatsoever, whether known or unknown, foreseen or unforeseen, suspected or unsuspected, arising from, related to, or in any way connected with the Client’s participation in, or association with, any tour, trip, expedition, or travel service organized, promoted, sold, or operated by RJ Travel.
This release covers, without limitation, claims for personal injury, death, illness, disease, emotional distress, psychological harm, property damage, property loss, theft, financial loss, detention, arrest, imprisonment, deportation, delay, inconvenience, disappointment, and any other loss or damage of any kind, whether arising from negligence (including gross negligence), breach of contract, breach of statutory duty, strict liability, or any other legal theory.
4.4 Family, Heirs, and Estate Non-Responsibility Clause
THIS RELEASE IS EXPLICITLY AND IRREVOCABLY BINDING ON THE CLIENT’S HEIRS, ESTATE, EXECUTORS, ADMINISTRATORS, PERSONAL REPRESENTATIVES, FAMILY MEMBERS, NEXT OF KIN, LEGAL REPRESENTATIVES, ASSIGNS, AND BENEFICIARIES. No claim of any kind — whether for wrongful death, survival action, loss of consortium, loss of companionship, loss of financial support, emotional distress, or any other theory of recovery — may be brought by any third party, including but not limited to the Client’s spouse, domestic partner, children, parents, siblings, grandparents, legal dependents, guardians, or any other person or entity, arising from the Client’s death, injury, illness, detention, disappearance, loss of property, or any other incident occurring during or in connection with the tour.
By booking this tour, the Client expressly accepts this condition on behalf of themselves and all such parties to the fullest extent permitted by law. The Client represents and warrants that they have the authority to bind such parties to this Agreement or, alternatively, that they accept sole responsibility for any claims brought by such parties in contravention of this clause.
4.5 Voluntary Participation Declaration
The Client confirms and declares that their participation in the tour is entirely voluntary. The Client has not been pressured, coerced, induced, or influenced by RJ Travel or any third party to book or participate in the tour. The Client has made an independent, informed, and autonomous decision to join the tour, having considered all available information, including government travel advisories, news reports, and the risk disclosures contained in this Agreement. The Client accepts full and sole personal responsibility for their decision to travel.
SECTION 5 — PHYSICAL AND MENTAL FITNESS DECLARATION
5.1 Self-Certification of Fitness
The Client certifies that they are in adequate physical and mental health to participate in frontier and adventure travel, which may involve prolonged walking, exposure to extreme temperatures, high altitude, limited sanitation facilities, irregular meals, basic accommodation, long overland journeys, and physical exertion.
5.2 Mandatory Medical Disclosure
The Client must disclose to RJ Travel, in writing prior to departure, any and all medical conditions, physical limitations, mental health conditions, allergies, dietary restrictions, or ongoing treatments that could affect their safety, the safety of others, or the operation of the tour. Failure to disclose a material medical condition constitutes a breach of this Agreement and may void all protections and rights otherwise available to the Client under this Agreement.
5.3 Medical Consultation
The Client confirms that they have consulted, or have had the opportunity to consult, a qualified medical professional regarding the suitability of the planned travel, including any required or recommended vaccinations, prophylactic medications, and fitness-to-travel assessments.
5.4 Right of Removal for Fitness Reasons
RJ Travel reserves the absolute right to remove a Client from a tour at any point during the tour if the tour leader, in their sole and unfettered judgment, determines that the Client is physically or mentally unfit to continue safely, or that the Client’s condition poses a risk to themselves, other tour participants, or the operational integrity of the tour. In such cases, no refund of any kind shall be provided, and all costs associated with the Client’s repatriation, alternative accommodation, transportation, medical treatment, and any other expenses arising from the removal are solely and entirely the Client’s financial responsibility.
5.5 Age Requirement
The Client confirms that they are at least eighteen (18) years of age. Clients under eighteen (18) years of age may participate only if accompanied by a parent or legal guardian who co-signs this Agreement and accepts full responsibility for the minor Client.
SECTION 6 — MANDATORY TRAVEL INSURANCE
6.1 Insurance Requirement
Travel insurance is mandatory for all Clients on all tours operated by RJ Travel, without exception. No Client will be permitted to join a tour without valid and adequate travel insurance coverage.
6.2 Minimum Required Coverage
The Client’s travel insurance policy must, at a minimum, provide coverage for the following:
(a) Emergency medical expenses, including hospitalization, surgery, and outpatient treatment;
(b) Emergency evacuation and medical repatriation, including air ambulance services;
(c) Trip cancellation and trip interruption;
(d) Personal belongings, baggage loss, and baggage delay;
(e) Adventure activities and high-risk travel, including travel to destinations subject to government travel advisories;
(f) Twenty-four-hour (24/7) emergency assistance hotline;
(g) Personal liability coverage.
6.3 Proof of Insurance
The Client must provide proof of valid travel insurance upon request by RJ Travel or by any destination country authority. Failure to produce proof of insurance may result in the Client being denied participation in the tour, with no refund.
6.4 Limitation of RJ Travel’s Responsibility
RJ Travel is not responsible for any costs, losses, damages, expenses, or incidents that are not covered by the Client’s travel insurance policy, whether due to policy exclusions, coverage limits, policy lapse, or the Client’s failure to obtain adequate coverage. The Client acknowledges that standard travel insurance policies may exclude coverage for travel to high-risk destinations, and it is the Client’s sole responsibility to obtain a policy that provides coverage appropriate to the destination and activities of the tour.
6.5 Recommended Insurance Provider
RJ Travel recommends, but does not require, that Clients obtain insurance through the provider listed at rjtravelagency.com/iati-travel-insurance/. This recommendation does not constitute an endorsement, guarantee, or representation regarding the adequacy of coverage. The Client is solely responsible for selecting an insurance provider and policy that meets their needs.
SECTION 7 — BEHAVIORAL CONDUCT, LOCAL LAW COMPLIANCE, AND TOUR REMOVAL POLICY
7.1 General Legal Compliance
The Client is solely and exclusively responsible for knowing, understanding, and complying with all laws, regulations, decrees, customs rules, and legal requirements of the destination country at all times during the tour. Ignorance of local law is not a valid defense and does not give rise to any claim, right of refund, or cause of action against RJ Travel.
7.2 Cultural and Behavioral Conduct
The Client agrees to conduct themselves in a manner consistent with local cultural norms, customs, and legal requirements of the destination country. The Client acknowledges that behavior that is entirely legal, accepted, or protected in the Client’s home country may be illegal, heavily penalized, or subject to criminal prosecution in the destination country. This includes but is not limited to: public displays of affection; sexual conduct of any nature between any parties; possession of certain printed, digital, or electronic materials; dress code requirements; religious observance requirements; alcohol consumption or possession in public spaces or in jurisdictions where alcohol is prohibited or restricted; photography and filming restrictions; importation of certain goods, publications, or technologies; and any other behavior regulated by local law or custom.
7.3 Personal Conduct and Local Law
The Client acknowledges that certain personal behaviors — regardless of the gender, nationality, religion, marital status, or sexual orientation of the parties involved — may be criminalized under the laws of the destination country, including behaviors that are constitutionally protected rights in the Client’s home country. It is the Client’s sole and exclusive responsibility to be fully informed of all laws relating to personal conduct, sexual behavior, public behavior, and private behavior in the destination country prior to departure. Any violation of such laws, and all consequences arising from such violations — including but not limited to fines, detention, arrest, prosecution, imprisonment, corporal punishment, or deportation — are entirely the Client’s own responsibility. RJ Travel LLC and RJ Travel Agency SARL assume absolutely zero responsibility for any legal consequences arising from the Client’s personal conduct.
7.4 Expulsion, Removal, and Deportation
If a Client is expelled from a tour, removed from their accommodation, detained, arrested, or deported from a destination country as a result of their conduct or violation of local laws, the following shall apply without exception:
(i) The tour is considered immediately and permanently terminated for that Client;
(ii) No refund of any amount previously paid shall be provided under any circumstances;
(iii) All costs arising from the expulsion — including but not limited to emergency accommodation, alternative transportation, repatriation flights, legal representation fees, fines, bail, consular assistance fees, and translation services — are solely and entirely the Client’s financial responsibility;
(iv) Any disruption, reputational damage, operational impact, delay, or additional costs imposed on other tour participants, guides, drivers, accommodation providers, or RJ Travel as a direct or indirect result of the Client’s conduct are also the Client’s sole moral and financial responsibility;
(v) RJ Travel reserves the right to pursue the Client, through legal proceedings or otherwise, for all costs, losses, and damages incurred by the Company as a direct or indirect result of the Client’s conduct.
7.5 Alcohol and Controlled Substances
The Client must strictly abide by all destination country laws regarding the purchase, sale, transport, importation, exportation, public consumption, private consumption, and possession of alcohol and all controlled, prohibited, or regulated substances. RJ Travel bears no responsibility whatsoever for any consequences — legal, financial, physical, or otherwise — arising from the Client’s violation of such laws.
7.6 Photography, Filming, and Surveillance Restrictions
The Client must not photograph, film, record, sketch, or digitally capture military installations, checkpoints, government buildings, police stations, intelligence facilities, airports, ports, border crossings, uniformed personnel, security apparatus, or any other subject restricted under destination country law. Violation of such restrictions may result in equipment confiscation, data deletion, detention, prosecution, imprisonment, or tour expulsion. RJ Travel bears no responsibility whatsoever for any consequences arising from the Client’s violation of photography or filming restrictions.
7.7 Group Harmony and Disruptive Behavior
The Client agrees not to engage in any behavior that disrupts the safety, comfort, wellbeing, or experience of other tour participants, guides, drivers, accommodation staff, local hosts, or any other person connected to the tour. Prohibited behavior includes, without limitation, aggressive, threatening, intimidating, offensive, racist, discriminatory, sexually inappropriate, or persistently disruptive conduct toward any person. RJ Travel reserves the right to remove the Client from the tour immediately in the event of such behavior.
7.8 Tour Leader’s Absolute Authority
The tour leader has absolute and final authority to remove any Client from a tour at any time for safety, legal, behavioral, medical, or operational reasons. This authority extends to all tour leaders, including the Company’s founder and principal tour leader. The tour leader’s decision is not subject to review, challenge, appeal, or arbitration, does not require justification or explanation, and does not give rise to any right to refund, compensation, or damages of any kind.
SECTION 8 — CRIMINAL ACTS AND FALSE STATEMENTS
8.1 Criminal Responsibility
The Client is solely and criminally responsible for all violations of local, national, and international law committed during the tour or in connection with the tour. RJ Travel bears no responsibility whatsoever for criminal acts committed by the Client, regardless of any prior knowledge of risk factors relating to the Client or the destination.
8.2 False or Misleading Information
False, misleading, incomplete, or fraudulent information provided by the Client on visa applications, entry forms, booking forms, client information forms, medical disclosure forms, or this Agreement is the Client’s sole legal and criminal responsibility. RJ Travel shall not be held liable for any consequences arising from the Client’s false or misleading statements, including but not limited to visa rejection, entry denial, detention, deportation, criminal prosecution, fines, or imprisonment.
8.3 Indemnification for Criminal Conduct
The Client agrees to indemnify, defend, and hold harmless the Released Parties (as defined in Section 4.3) from and against any and all claims, damages, losses, costs, and expenses (including legal fees and settlement costs) arising from the Client’s criminal conduct, violation of local law, or provision of false or misleading information.
SECTION 9 — AIRPORT TRANSFERS AND FLIGHT RESPONSIBILITY
9.1 Airport Transfer Arrangements
Where airport transfers are included in the tour package, RJ Travel will arrange for a transfer operator to meet the Client at the designated airport. RJ Travel cannot guarantee pickup if the Client fails to provide updated and accurate arrival information, including flight number, arrival time, and terminal, at least forty-eight (48) hours prior to arrival.
9.2 Missed or Delayed Transfers
If the transfer operator is not present upon the Client’s arrival, the Client must wait at the designated meeting point and contact RJ Travel using the emergency numbers provided in the trip voucher. Missed transfers resulting from the Client’s failure to provide accurate information, early or late arrival without notification, or failure to locate the transfer operator are the Client’s sole financial responsibility.
9.3 Flight Responsibility
RJ Travel is not responsible for flight changes, cancellations, delays, diversions, missed connections, airline-imposed itinerary modifications, lost baggage, or any other airline-related disruptions. All additional costs arising from flight disruptions — including alternative transportation, additional accommodation, meal costs, and rebooking fees — are the Client’s sole financial responsibility. The Client is strongly advised to obtain travel insurance that covers flight disruption.
SECTION 10 — ACCOMMODATION AND LAST-MINUTE CHANGES
10.1 Accommodation Standard
RJ Travel will provide accommodation as described in the tour itinerary where reasonably possible. The Client acknowledges that accommodation standards in frontier and adventure travel destinations may differ significantly from those in the Client’s home country or in conventional tourist destinations, and that accommodation quality may be basic, inconsistent, or below the Client’s expectations.
10.2 Right to Substitute Accommodation
RJ Travel reserves the absolute right to substitute accommodation at any time, without prior notice, for accommodation of equivalent or superior standard. No compensation, refund, or credit shall be provided for accommodation substitutions. RJ Travel accepts no liability for last-minute changes to accommodation due to availability issues, overbooking by the provider, force majeure, or any other reason.
SECTION 11 — GROUP TOURS AND GUARANTEED DEPARTURES
11.1 Guaranteed Departures
Monthly group tours organized by RJ Travel are guaranteed to depart regardless of the number of participants, unless cancelled by RJ Travel for safety, security, or force majeure reasons as described in Section 2.2.
11.2 Pricing Consistency
Tour pricing remains the same for groups of one (1) to twelve (12) participants on most destinations. A single supplement may apply for select destinations during low season periods, and where applicable, this will be communicated to the Client in advance of booking confirmation.
SECTION 12 — COMPLAINTS PROCEDURE
12.1 Immediate Reporting Requirement
All complaints, concerns, or grievances must be raised immediately during the tour by contacting RJ Travel via WhatsApp at +971-523-549-709 (English, French, or Arabic). The emergency destination contact number is also provided at the bottom of the trip voucher.
12.2 Contractual Condition of Prompt Reporting
Prompt reporting of complaints is a strict contractual condition of this Agreement. The purpose of this requirement is to allow RJ Travel the opportunity to investigate and take corrective action in real time during the tour.
12.3 Post-Tour Complaints Not Accepted
Complaints submitted after the conclusion of the tour will not be accepted, acknowledged, investigated, or acted upon under any circumstances. This is a strict and non-negotiable condition of this Agreement. The Client waives any right to bring a post-tour complaint or claim arising from matters that were not reported during the tour in accordance with this Section.
SECTION 13 — PRIVACY AND DATA PROTECTION
13.1 Data Collection and Processing
By entering into this Agreement, the Client consents to the collection, storage, processing, and transfer of their personal data by RJ Travel for the purposes of tour operations, booking management, visa facilitation, compliance with legal and regulatory requirements, emergency response, and communication with the Client regarding current and future tours.
13.2 Data Protection Compliance
Personal data is handled in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and any implementing regulations thereunder. Where the Morocco Branch processes data, it shall do so in accordance with applicable Moroccan data protection legislation.
13.3 Photography and Marketing Consent
The Client consents to the use of photographs, video recordings, and audio recordings captured during the tour for RJ Travel’s marketing, advertising, social media, website, print, and promotional purposes worldwide, in perpetuity, without compensation. The Client may opt out of this provision by submitting a written opt-out notice to RJ Travel via email prior to tour departure. Opting out applies prospectively only and does not affect materials already published or distributed.
SECTION 14 — GOVERNING LAW AND DISPUTE RESOLUTION
14.1 Governing Law
This Agreement and all matters arising from or connected to this Agreement, including non-contractual claims, shall be governed exclusively by the laws of the Emirate of Sharjah, United Arab Emirates, without regard to conflict of laws principles.
14.2 Binding Arbitration
All disputes, claims, controversies, or disagreements arising from or in connection with this Agreement, including the validity, interpretation, performance, breach, or termination of this Agreement, shall be resolved by binding arbitration under the rules of a recognized UAE arbitration body, at the sole election of RJ Travel. The seat of arbitration shall be Sharjah, United Arab Emirates. All proceedings shall be conducted in the English language.
14.3 Waiver of Class Action and Consolidated Proceedings
The Client irrevocably waives the right to commence, participate in, or be a member of any class action, representative action, collective proceeding, or consolidated proceeding against RJ Travel. All claims must be brought on an individual basis.
14.4 Enforcement of Arbitration Award
Judgment on any arbitration award may be entered and enforced in any court of competent jurisdiction worldwide, including under the New York Convention on the Recognition and Enforcement of Foreign Arbitral Awards (1958).
14.5 Supersession
This Section 14 supersedes and entirely replaces any previous language in prior versions of this Agreement referencing the laws of destination countries as governing law.
SECTION 15 — ENTIRE AGREEMENT AND SEVERABILITY
15.1 Entire Agreement
This Agreement constitutes the entire agreement between RJ Travel and the Client and supersedes all prior and contemporaneous oral or written agreements, representations, warranties, understandings, negotiations, and communications between the parties with respect to the subject matter hereof.
15.2 Severability
If any provision of this Agreement, or any part thereof, is found to be invalid, illegal, void, or unenforceable by any competent court, tribunal, or arbitration body, the remaining provisions of this Agreement shall continue in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.
15.3 Digital Acceptance and Electronic Signatures
Digital acceptance of this Agreement — including but not limited to acceptance via online form submission, email confirmation, or payment of deposit or full payment — constitutes full, binding, and legally enforceable acceptance of this entire Agreement under UAE Federal Decree-Law No. 46 of 2021 on Electronic Transactions and Trust Services. Electronic acceptance carries the same legal weight and enforceability as a handwritten signature on a physical document.
SECTION 16 — CLIENT ACKNOWLEDGMENT AND FINAL DECLARATION
By booking a tour with RJ Travel, the Client confirms and declares that:
(a) I have read this Agreement in its entirety and fully understand all terms, conditions, risk disclosures, and liability releases contained herein.
(b) I am at least eighteen (18) years of age and of sound mind, and I have the legal capacity to enter into this binding Agreement.
(c) I have not been pressured, coerced, or induced by any person to accept these terms or to book this tour.
(d) I understand that my digital acceptance of this Agreement — including payment of a deposit or full payment — carries the same legal weight as a handwritten signature.
(e) I accept all terms of this Agreement on behalf of myself and, where applicable and to the maximum extent permitted by law, on behalf of my heirs, estate, executors, administrators, family members, next of kin, legal representatives, assigns, and beneficiaries, as described in Section 4.4.
(f) I have been advised to consult with a legal professional regarding this Agreement if I have any doubts or questions about its terms, and I have had adequate time and opportunity to do so.
(g) I acknowledge that RJ Travel has relied upon my acceptance of this Agreement in confirming my booking and making arrangements for the tour.
