A trip agreement between The Client and the Sté RJ Travel Agency SARL (The Tour Operator) is a contract that outlines the terms and conditions of a tour or vacation package that has been booked. It should include details such as the final price of the trip, the itinerary, and any booking conditions, such as The Tour Operator‘s cancellation policy.
It is crucial for both The Client and The Tour Operator to carefully review and understand the terms of the agreement before signing it to ensure that both parties are clear on their responsibilities and expectations. If there are any discrepancies or questions, it is essential to address them before signing the agreement to avoid any misunderstandings or disputes later on.
Declaration of Responsibility for Verification of Trip Voucher
The Tour Operator should provide trip vouchers to The Client from 15 to 7 days before the start of the tour, but ideally 10 days before. Our responsibility is to provide the best support and ensure that all bookings are guaranteed for The Client. We strive to make the booking process as smooth and stress-free as possible, and we will do everything in our power to ensure that The Client has all the necessary documents and information for their trip.
This declaration of responsibility confirms that The Client has a responsibility to review the trip voucher provided by The Tour Operator and to bring any discrepancies or issues to the attention of The Tour Operator within 5 days of receiving the voucher. It also confirms that The Client must verify the detailed tour information in the voucher. This helps to ensure that the trip goes smoothly and that any potential issues are addressed before the start of the tour. It is crucial for both The Client and The Tour Operator to carefully review and understand the terms of the agreement to avoid any misunderstandings or disputes later on.
It is vital for The Client to carefully review the trip voucher provided by The Tour Operator to ensure that all of the details of the trip, including the itinerary, pricing, and booking conditions, are accurate and meet their expectations. Suppose The Client discovers any discrepancies or issues with the voucher. In that case, it is essential for them to bring these to the attention of The Tour Operator within the specified timeframe (in this case, 5 days) to allow any necessary corrections to be made.
The Client must verify the detailed tour information provided in the voucher and promptly raise any concerns or issues with The Tour Operator. This helps to ensure that the trip goes smoothly and that any potential issues are addressed before the start of the tour.
Declaration of Responsibility for False Statements
I, The Client, hereby declare that the statements and information made on this visa form between myself and The Tour Operator are true and accurate to the best of my knowledge.
I understand that any false statements made in the visa application may subject me to criminal prosecution in the country booked by The Client.
The Tour Operator hereby declares that it shall not be held responsible for any errors or omissions in the information provided by The Client.
The Tour Operator relies on the accuracy of the information provided by The Client in the Agreement and shall not be held responsible for any errors or omissions in The Client‘s statements.
The Tour Operator shall not be held responsible for any losses, damages, or liabilities arising from or in connection with The Client‘s travel and participation in any activities arranged by The Tour Operator if The Client‘s statements in the Agreement are wrong or false.
Declaration of Travel Insurance
I, The Client, hereby declare that I am aware that I need to have travel insurance that covers my booked destination for the duration of my trip. I understand that travel insurance is required for all tours available with The Tour Operator.
I confirm that I have obtained or will obtain adequate travel insurance coverage for my trip and will provide proof of this insurance to the necessary authorities upon request.
Self-Responsibility Travel Agreement
This Self-Responsibility Travel Agreement (the “Agreement”) is made and entered into on the booking date by and between The Client and The Tour Operator.
The Client acknowledges that The Tour Operator has informed them of the potential risks and dangers associated with travel, including but not limited to illness, injury, loss or damage to person or property, and death.
The Client understands that it is mandatory to have their own travel insurance for the duration of their trip. The Client confirms that they have obtained adequate travel insurance coverage for their trip.
Insurance is required for The Clients and travelers joining on the same booking. This helps to protect against unexpected events and ensures that everyone is appropriately covered in case of an accident, injury, or medical emergency. All clients and travelers should ensure they have proper insurance coverage before embarking on their trip.
The Client assumes all risks associated with travel and participation in any activities arranged by the Tour Operator.
The Client agrees to release and hold harmless the Tour Operator and its affiliates, employees, agents, and representatives from any and all claims, damages, expenses, and liabilities arising from or in connection with The Client‘s travel and participation in any activities arranged by the Tour Operator.
It is crucial for The Client to understand that some tours may involve risks, including the possibility of danger or traveling to war zones. It is the responsibility of The Client to carefully consider these risks before booking a tour and to make informed decisions about their travel choices.
The Client is also responsible for providing The Tour Operator with proper emergency contact information. This will allow the tour operator to contact the client‘s designated emergency contacts in the event of an emergency or other unforeseen situation.
It is essential for both The Client and The Tour Operator to communicate clearly and openly about any potential risks or concerns related to the tour. This can help to ensure that The Client is fully informed and can make informed decisions about their travel choices.
This Agreement shall be governed by and construed following the destination country’s laws. Any disputes arising under or in connection with this Agreement shall be resolved by binding arbitration under the rules of this agreement.
This Agreement constitutes the entire agreement between the Client and Tour Operator and supersedes all prior agreements or understandings, whether oral or written.
Declaration of Non-Responsibility for Criminal Acts and Non-Responsibility for Extra Expenses
The Tour Operator will not be held responsible for any criminal acts committed by The Client violating local laws, such as laws related to public behavior, alcohol transportation and consumption, illegal sexual activities or misconduct, drug consumption, and possession of illicit products. The Client is responsible for following local laws and regulations while on tour.
The misuse of photography equipment, including the photographing of illegal buildings or facilities, is strictly prohibited. It is essential to respect local laws and regulations when using photography equipment and to avoid any activities that could be deemed illegal or inappropriate. Misuse of photography equipment can result in severe consequences, including fines, legal action, and damage to reputation. Therefore, using photography equipment responsibly and following all applicable laws and regulations is essential.
The consequences of imprisonment due to spying activities can be severe. Depending on the country and the specific circumstances, individuals convicted of spying may face long prison sentences, fines, and other penalties. In some cases, individuals convicted of espionage may also face additional charges, such as treason or sabotage. It is essential to respect the laws and regulations of the countries you visit and avoid engaging in any activities that could be considered spying or espionage.
The Client is solely responsible for complying with all local laws and regulations and for acting in a manner that is respectful of the local culture and customs. The Tour Operator shall not be held responsible for any losses, damages, or liabilities arising from or in connection with the Client‘s failure to comply with local laws.
The Tour Operator hereby declares that it shall not be held responsible for any extra expenses incurred by The Client if he disobeys local laws.
The Client is solely responsible for complying with all local laws and regulations and for acting in a manner that is respectful of the local culture and customs. The Tour Operator shall not be held responsible for any extra expenses incurred by The Client as a result of their failure to comply with local laws, including but not limited to fines, legal fees, and additional transportation costs.
Declaration of Responsibility for Airport Transfers Operations
As a Tour Operator, we cannot be held responsible for guaranteeing airport pick-up if The Client fails to provide updated information about their arrival time for any reason outside our jurisdiction. While we will always do our best to ensure that airport pick-up is arranged for The Client, it is The Client‘s responsibility to be flexible and understanding if unforeseen circumstances (such as airline delays, weather conditions, etc.) impact the pick-up process. We ask that The Client provide us with updated flight information on time to allow us to make necessary arrangements and ensure a smooth start to their trip.
If the airport transfer operator is not present at the designated pickup location, The Client should wait and/or call the numbers provided in the trip voucher. This will allow us to quickly resolve any issues and ensure that the transfer goes smoothly. We strive to provide a seamless and stress-free transfer experience for The Client, and we will do everything in our power to ensure that any issues are promptly addressed and resolved.
Last-Minute Reservation Changes
As Tour Operators, we understand that plans can sometimes change and that clients may need to alter their bookings. We are happy to accommodate requests for changes, but we ask that these be made at least 15 days in advance to give us sufficient time to make necessary arrangements. Changes are subject to confirmation based on availability and may result in additional fees or charges.
While we will do our best to accommodate the requested changes, we cannot guarantee that they will be possible, particularly during the high season when demand is high and availability may be limited. We ask that clients understand that we are working within the constraints of our available resources and will do our best to accommodate their needs to the best of our ability. We ask that clients be patient and understanding if we cannot fulfill their requested changes, and we will work with them to find an acceptable alternative.
Changes made 15 days or less before the start of the tour may not be able to be adjusted due to the limited time available to make necessary arrangements. The Tour Operator is not responsible for issues arising from clients attempting to make last-minute changes to the itinerary or booked services. The client must promptly communicate any desired changes to The Tour Operator to allow for proper planning and execution.
Complaints
If any clients have complaints or experience any issues or irregularities with our services during their trip, it is essential that they report these to us immediately. This includes dissatisfaction with guides, accommodation, drivers, or transportation. By alerting us to any problems as soon as they arise, we can take immediate action to correct the issue and ensure that our clients have the best possible experience.
To facilitate this process, we have a complaints line available during the trip via Whatsapp, with service in English, French, or Arabic. This line is manned by Mr. Aziz el Gasmi and can be reached at +212-648-790-909.
We understand that sometimes issues may not be immediately apparent, but we must report them to us as soon as they are discovered. We are committed to addressing and resolving any problems on the spot, and we cannot do so if we are not made aware of them. We ask that our clients be proactive in bringing any issues to our attention so that we can take the necessary steps to correct them. Complaints made after the trip’s conclusion cannot be accepted, as we cannot take corrective action at that point.