It is rare for customers to cancel a trip. In fact, until the Covid-19 pandemic, in several years of work, we only had a half dozen cancellations. The booking process for us is fundamental, but the cancellation process is also essential for the customer.
Up to 31 days before
100% » Full refund
If the cancellation occurs more than 31 days before the service start date.
22 to 30 days before
70% » Partial refund
If the cancellation occurs 22 to 30 days before the service start date.
11 to 21 days before
50% » Partial refund
If the cancellation occurs 11 to 21 days before the service start date.
1 to 10 days before
0% » Non-refundable
If the cancellation occurs 1 to 10 days before the service start date.
How to make a cancellation official
For a reservation to be officially canceled, the customer must send an email with their personal details and the reservation number through our contact box. After sending, you must wait a maximum period of 48 hours for a confirmation of the cancellation.
Reservation refund
The refund amount will be deposited within a maximum period of 5 working days after confirmation of the cancellation by RJ Travel, being proportional to the established cancellation policy. The refund will be made to the exact source of the payment made by the customer.
Important note: At the time of the refund, the costs of receiving the money (3%) and sending it will be deducted.
Passport
It is the customer’s responsibility to ensure that he himself meets the requirements to enter Morocco, including passport, visa, and health requirements. All travelers to Morocco must have a passport valid for 6 months after the return date. Our company cannot be held responsible for lost tours and services caused by non-compliance with these requirements.
Reservation changes
Any changes must be requested at least 15 days in advance and are subject to confirmation according to our availability, plus possible additions to the booking and additional fees. We will try to change what you want, but we cannot guarantee this will be possible, especially during the high season.
Form of payment
All sales require payment of the reservation to confirm the service. This payment has two modalities: a minimum of 50% of the amount or the total payment of the amount. Payment can be made online by credit card through the operator CMI, bank transfer (only for reservations made 43 days in advance), and Paypal.
Pay 100%
You can pay 100% of the total amount to guarantee your tour reservation. Please pay for your reservation through the secure online system with a credit card provided by CMI or by bank transfer directly to our company account. If the tour starts less than 30 days from the day of your reservation, you must select the option to pay the total amount.
Pay 50%
Pay 50% of the deposit amount at the time of booking through the secure online system with a credit card provided by CMI or by bank transfer directly to our company account. When you opt for partial payment, you must pay the remaining amount 30 days before the selected tour date. You will receive an email notification of the pending amount.