Cancellation Policy

Why Travelers Sometimes Cancel Their Trips

Here are the main reasons why some of our past customers had to cancel their tours, along with other common scenarios that could lead to cancellations:

1. Visa Rejection: A common reason for cancellations is when travelers are unable to obtain the necessary visa to enter the destination country. Unfortunately, this is often beyond their control.
2. Lost or Stolen Passport: In cases where a passport is lost or stolen shortly before the trip, customers may not have enough time to obtain a replacement and have to cancel their tour.
3. Missed Flight: Sometimes, customers miss their flight due to unforeseen delays or transportation issues, which can lead to the cancellation of the tour.
4. Medical Condition: Illness or injury, whether to the customer or a family member, is a frequent reason for last-minute cancellations, as health always takes priority.
5. Family Emergency: Unforeseen family emergencies, such as a death or serious illness in the family, can require immediate attention, forcing customers to cancel their trip.
6. Work-Related Issues: Unexpected work commitments or urgent professional matters can arise, leaving customers unable to take time off for their scheduled tour.
7. Travel Restrictions: Changes in government policies or sudden travel restrictions due to political instability, safety concerns, or natural disasters can prevent customers from embarking on their planned tour.
8. Flight Cancellations: Airlines sometimes cancel or significantly delay flights, leading to disrupted travel plans that make it difficult for customers to proceed with their tour.
9. Financial Reasons: Occasionally, unexpected financial issues arise that prevent customers from continuing with their travel plans, especially if it involves unforeseen expenses.
10. Personal Reasons: Sometimes, customers may simply have a change of heart or face personal issues that make it difficult for them to commit to traveling at that particular time.

1. Cancelling More Than 31 Days Before the Start Date

100% Refund – Full Refund

• If you cancel your booking 31 days or more before your tour or service is scheduled to begin, you will receive a full refund of the amount you paid.
• This means if your trip starts, for example, on June 30th, you can cancel anytime before May 30th and receive your money back in full.

2. Cancelling 22 to 30 Days Before the Start Date

70% Refund – Partial Refund

• If you cancel your booking between 22 and 30 days before the tour or service begins, you will receive a 70% refund.
• This means we will return 70% of the amount you paid, while the remaining 30% will be retained to cover administrative and booking fees.
• For example, if your trip starts on June 30th, cancelling between May 31st and June 8th would result in a 70% refund.

3. Cancelling 11 to 21 Days Before the Start Date

50% Refund – Partial Refund

• If you cancel your booking between 11 and 21 days before the tour or service starts, you will receive a 50% refund.
• This means half of the total amount you paid will be refunded, and the other half will be retained by us to cover costs associated with the booking.
• For example, if your trip starts on June 30th, cancelling between June 9th and June 19th would result in a 50% refund.

4. Cancelling 1 to 10 Days Before the Start Date

0% Refund – Non-Refundable

• If you cancel your booking within 1 to 10 days of the tour or service start date, unfortunately, the booking is non-refundable.
• This means we are unable to provide a refund, as preparations for your tour are already in full motion and significant costs have been incurred.
• For example, if your trip starts on June 30th, cancelling anytime between June 20th and June 29th will result in no refund.