It is rare for customers to cancel a trip. In fact, until the Covid-19 pandemic, in several years of work, we only had a half dozen cancellations. The booking process for us is fundamental, but the cancellation process is also essential for the customer.
Up to 31 days before
100% » Full refund
If the cancellation occurs more than 31 days before the service start date.
22 to 30 days before
70% » Partial refund
If the cancellation occurs 22 to 30 days before the service start date.
11 to 21 days before
50% » Partial refund
If the cancellation occurs 11 to 21 days before the service start date.
1 to 10 days before
0% » Non-refundable
If the cancellation occurs 1 to 10 days before the service start date.
How to make a cancellation official
For a reservation to be officially canceled, the customer must send an email with their personal details and the reservation number through our contact box. After sending, you must wait a maximum period of 48 hours for a confirmation of the cancellation.
Reservation refund
Important note: We kindly inform you that as part of our refund process, there will be deductions to cover the costs associated with receiving and sending the refund, as well as applicable office charges. These deductions will amount to 50 USD per refund for each 1000 USD refunded. This ensures that the necessary administrative and transactional expenses are covered, allowing for a smooth and efficient refund procedure. Please note that these deductions are standard and applied to maintain the integrity of our operations while providing transparency and accountability in our refund policy. We strive to provide a high level of service and ensure that the refund process is conducted in a professional and fair manner. If you have any further questions or require clarification regarding our refund policy, please do not hesitate to reach out to our dedicated support team. We are here to assist you throughout the refund process and address any concerns you may have. (UPDATE 18/05/2023)