Privacy Policy

Last Updated: July 24, 2023

At RJ Travel (“We”, “Our”, “Us”), we value your privacy and are committed to safeguarding your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your personal information as we provide services as a travel agency and tour operator.

At RJ Travel, we operate two separate entities, each registered in different countries, to provide our travel services. It is essential for our customers to understand the distinction between RJ Travel LLC, which is based in the United Arab Emirates (UAE), and RJ Travel Agency SARL, located in Morocco. Both companies are committed to upholding the highest standards of data protection and privacy.

Below, we explain the key differences between the two entities:

1. Corporate Registration and Location

RJ Travel LLC

Registered at Sharjah Media City (Shams), Sharjah, UAE, with a government license No: 2323876.

Our main activities:

  • 791 – Travel agency and tour operator activities;
  • 7911 – Travel agency activities;
  • 7912 – Tour operator activities;
  • 799 – Other reservation services and related activities;
  • 631 – Data processing, hosting, and related activities, web portals;
  • 6312 – Web portals.

This company adheres to the laws and legislations regulating the economic sector of the Free Zones in the UAE.

RJ Travel LLC
Sharjah Media City (Shams),
Sharjah – United Arab Emirates
Government license No: 2323876
Phone: +971523549709

RJ Travel Agency SARL

Registered at Ave. Yacoub El Mansour Bldg. Warda, Fl. 3 Apt. 16, 40000 Marrakech, Morocco, with a government license No: 27D/20.

Our main activities, as a travel agency and tour operator, are based in Morocco. This company, registered in Morocco, adheres to the laws and regulations of the Kingdom of Morocco.

RJ Travel Agency SARL
Ave. Yacoub El Mansour Bldg. Warda, Fl. 3 Apt. 16,
40000 Marrakech, Morocco
Government license No: 27D/20
Phone: +212-808-508-179

2. Information We Collect

In order to provide our services, we may collect the following types of information:

  1. Personal Information: This includes your name, contact information (email, phone number, address), date of birth, passport information, billing details, emergency contact name and phone, and any other personal data required for the booking of travel and accommodation services. Additionally, some destinations may require full CV and present job situation proof, and we may collect photos for visa purposes.
  2. Usage Information: We collect data regarding your interaction with our services, such as your search queries, pages you view, and other actions on our website.
  3. Device and Technical Information: We may collect information about the device you use to access our services, including the hardware model, operating system, unique device identifiers, and network information.

3. How We Use Your Information

We use the information we collect:

  1. To provide and manage your requested services, including the processing of travel permits, visas, border security clearance numbers, and tourist permits.
  2. To communicate with you regarding your bookings, changes, updates, and promotional offers.
  3. To improve, personalize, and expand our services based on your preferences and feedback.
  4. To understand and analyze how you use our services, enabling us to enhance user experience.
  5. To develop new products, services, features, and functionality to meet your travel needs.
  6. To prevent, detect, and mitigate fraudulent or illegal activities for the security of our clients and operations.

4. Disclosure of Your Information

We may share your information in the following circumstances:

  1. With third-party vendors, inbound tour operators, tourist guides, Government officials, local authorities, Defense / Foreign Affairs Ministry offices, consultants, and other tourism service providers who need access to such information to carry out work on our behalf to fulfill your travel, transportation, airport transfers, and accommodation bookings.
  2. In response to a request for information if we believe disclosure is in accordance with any applicable law, regulation, or legal process.
  3. If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of RJ Travel LLC or others.

5. Security of Your Information

We take the security of your personal information seriously and use appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage.

6. Cookies

We use cookies and similar tracking technologies to collect and use personal information about you, including to serve interest-based advertising. You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

7. Children’s Privacy

Our services are also directed to individuals under 18 when traveling with their parents. We do not knowingly collect personal information from children under 18 without parental consent.

8. Your Rights

You may have rights under data protection laws in relation to your personal data, such as the right to request access, correction, or deletion of your personal data held by us, or to object to or request restriction of processing your personal data. To exercise these rights, please contact us at the provided contact details.

9. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of RJ Travel LLC and its licensors. Unauthorized use of this material may violate copyright, trademark, and other laws.

10. Links To Other Web Sites

Our Service may contain links to third-party websites or services that are not owned or controlled by RJ Travel LLC. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that RJ Travel LLC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

11. Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

12. Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

13. Governing Law

These Terms shall be governed and construed in accordance with the laws of each country, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have between us regarding the Service.

UAE Data Protection Law (DPL)

On 28 November 2021, the UAE Cabinet announced that it had enacted Federal Decree-Law No. 45/2021 on the Protection of Personal Data (PDPL 2021), which was issued on 20 September 2021. The PDPL 2021 entered into force on 2 January 2022. The DPL provides comprehensive data protection legislation, and it is the first federal data privacy law in the UAE’s history.

Protection of Personal Data in the UAE

The UAE Data Protection Law, enacted on 2 January 2022, aims to protect personal data related to a specific natural person or indirectly identifiable data. The DPL sets requirements for data processing, consent, data subject rights, and impact assessments.

Under the DPL, we are committed to:

  1. Obtaining your specific, clear, and unambiguous consent for processing your personal data.
  2. Complying with data subject rights, including access, data transfer, amendment, erasure, and objection to certain types of processing.
  3. Appointing a Data Protection Officer (DPO) to ensure compliance with the law.
  4. Ensuring transparent communication about the purpose of data collection and processing.
  5. Providing an opt-out method for data subjects to withdraw their consent for marketing purposes.
  6. Limiting data processing to the necessary data required for the specified purpose.

Morocco Data Protection Law (CNDP)

In line with Moroccan legislation, including Law No. 09-08 concerning the protection of personal data of individuals with respect to the processing of personal data, RJ Travel Agency sarl adheres to strict data protection regulations in Morocco. This law, adopted in 2009, regulates the collection and processing of personal data to ensure confidentiality and privacy.

General Framework of the Law: The Law applies to any company established within Moroccan territory or conducting data processing activities in Morocco, even if not physically established there. Only individuals whose personal data is collected benefit from the protection of the Law.

a. Conditions and Methods of Data Collection:

Data must be collected respecting the following four principles:

  1. Consent of the data subject: Collection and processing of personal data require clear, unambiguous, informed, and freely given consent from the individual.
  2. Proportionality and purpose: Only relevant and adequate data must be collected for specific, explicit, and legitimate purposes.
  3. Loyalty and legality: Data must be processed fairly and lawfully, consistent with the purposes for which it was collected.
  4. Limited retention: Data should be stored for a period not exceeding the time necessary to achieve the intended purposes.

b. Rights of Individuals Whose Data Is Collected

Individuals must be informed of the identity of the data controller, the purpose of data processing, the recipients of the data, the right of access and rectification, and the characteristics of the declaration receipt to the National Commission for the Control of Personal Data Protection (CNDP) or prior authorization. Data subjects also have the right to object to data processing for legitimate reasons.

c. Obligations of the Data Controller

The data controller must comply with the obligations specified by the Law and implement appropriate technical and organizational measures to protect the collected data against any breach. This includes conducting a security audit of the information system to detect vulnerabilities related to data protection.

d. Data Transfer Abroad

Transferring data to a foreign country is prohibited unless that country provides adequate protection of privacy and fundamental rights and freedoms, as prescribed by the Law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make any changes, we will notify you by revising the “Last Updated” date at the top of this Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy, please contact us at: