Privacy Policy

RJ Travel LLC

For most booking, trip-operation, compliance, and safety purposes, the principal controller is:

RJ Travel LLC
Sharjah Media City (Shams)
Sharjah, United Arab Emirates

Morocco Operations

Where local operational performance, local payment handling, visa facilitation, or local supplier coordination is carried out through the Morocco branch structure, RJ Travel Agency SARL may act as a separate controller or as a processor, depending on the context. Each entity processes personal data only to the extent reasonably necessary for its role.

• Identity data: full name, nationality, date of birth, passport details, identification details, and photographs required for travel documentation.
• Contact data: email address, telephone number, mailing address, and emergency contact details.
• Booking and travel data: itinerary details, flight information, accommodation preferences, dietary preferences, and destination-specific operational information.
• Payment and billing data: billing details, payment references, invoice information, and transaction records. Card processing is handled through third-party providers. RJ Travel does not store full credit card numbers.
• Insurance and emergency data: travel insurance details, emergency assistance information, and next-of-kin or emergency contact details.
• Health and suitability data: medical conditions, allergies, medications, mobility limitations, fitness-related information, and other health disclosures you voluntarily provide for trip suitability or safety reasons.
• Communications data: booking forms, emails, messages, feedback, support requests, and other communications with RJ Travel.
• Technical and booking-log data: IP address, browser or device metadata, timestamp records, booking-session data, and agreement-version records associated with digital acceptance.

• Contract necessity: to process bookings, confirm services, issue invoices, arrange hotels, transport, permits, guides, local operators, and perform the Booking Conditions & Trip Agreement.
• Legal and regulatory compliance: to comply with immigration, visa, accounting, anti-money laundering, sanctions, consumer, tax, record-keeping, and other legal obligations.
• Vital interests and safety: to help protect your life, health, or safety, or that of another person, including in emergencies involving medical providers, emergency responders, insurers, embassies, consulates, local authorities, or emergency contacts.
• Operational necessity: to help secure bookings, prevent fraud, manage disputes, keep records, support internal administration, and maintain service quality, to the extent permitted by applicable law.
• Separate consent: for marketing communications and for identifiable media use, only where you have separately opted in or otherwise validly consented.

Where you voluntarily provide medical or other sensitive information, we process that information only to the extent reasonably necessary for:

• trip suitability assessment;
• operational planning;
• emergency preparedness;
• insurer coordination;
• medical assistance; or
• emergency response.

Please do not send unnecessary health information.

We may share relevant personal data, strictly on a need-to-know basis, with:

• local operators and guides;
• hotels and accommodation providers;
• transport providers and airlines where relevant;
• visa agents and document facilitators;
• embassies, consulates, immigration and border authorities;
• insurers and emergency assistance providers;
• hospitals, clinics, and emergency responders;
• payment processors and banks;
• IT, hosting, email, cloud-storage, and document-management providers; and
• legal, compliance, or professional advisers.

We do not sell your personal data to third parties for their own marketing purposes.

Because RJ Travel operates internationally, your personal data may be transferred to, accessed from, or processed in:

• the United Arab Emirates;
• Morocco;
• your destination country;
• transit countries; and
• jurisdictions where our service providers, insurers, emergency responders, or technical providers operate.

We take reasonable contractual, technical, and organizational steps to protect personal data during those transfers, bearing in mind the realities of international and high-risk destination operations.

We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including:

• booking and trip administration;
• accounting and tax compliance;
• dispute handling;
• fraud prevention;
• insurance and incident records; and
• legal and regulatory record-keeping.

Different categories of data may be kept for different periods depending on legal, operational, insurance, or accounting requirements.

We use reasonable technical, organizational, and administrative measures to help protect personal data against unauthorized access, misuse, loss, alteration, or disclosure.

These measures may include:

• secure transmission methods;
• controlled internal access;
• restricted document handling;
• role-based data access; and
• managed storage systems.

No online transmission or storage system can guarantee absolute security.

Subject to applicable law and lawful limitations, you may have the right to:

• request access to personal data we hold about you;
• request correction of inaccurate or incomplete data;
• request deletion where legally permissible;
• request restriction of processing in certain circumstances;
• object to certain processing;
• opt out of direct marketing; and
• withdraw consent where processing is based on consent.

Withdrawal of consent does not affect processing already lawfully carried out before the withdrawal.

RJ Travel will send newsletters, offers, or promotional communications only where you have separately opted in or where otherwise permitted by applicable law. You can opt out at any time using the unsubscribe link in the email or by contacting us directly.

Use of your identifiable image, voice, or recorded media for RJ Travel’s website, social media, brochures, newsletters, or other promotional materials is subject to a separate optional consent. It is not a condition of booking.

If you give that consent, you may later withdraw it prospectively by written notice. Withdrawal will not require RJ Travel to recall or remove material already lawfully created, published, or distributed before the withdrawal request is received.

For privacy-related questions, correction requests, deletion requests, objections, or marketing opt-outs, please contact:

Email: clients+legal@rjtravelagency.com

RJ Travel may need to verify your identity before acting on a request.

We may update this Privacy Policy from time to time to reflect legal, operational, or service changes. Material updates will be posted on our website and, where appropriate, notified through our usual communication channels.